How the virtual health landscape is shifting in a rapidly changing world

Deloitte Insights

How the virtual health landscape is shifting in a rapidly changing world

Findings from the Deloitte 2020 Survey of US Physicians

COVID-19 changed orthodoxies and pushed physicians to adopt virtual health. It’s time for health care systems to redefine conventions, consolidate the learnings, and scale up what worked to achieve a seamless patient and physician experience.

Executive summary

VIRTUAL health offers great promise to transform care delivery by meeting patients where they are—on the road, at home, in a long-term care facility, or a remote intensive care unit—and expanding access to clinical expertise. As the health care landscape evolves, organizations should keep the patient at the center of the business model. This means making the patient-physician interaction seamless, convenient, and high quality.

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Authors:

Ken Abrams, MD
United States

Urvi Shah
United States

Casey Korba
United States

Natasha Elsner
United States

Deloitte Insights

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