Tech Trends 2022: A government perspective

The center of gravity around digital transformation has shifted from meeting the IT needs of an industry-agnostic organization to meeting the unique strategic and operational needs of each sector and even subsector. Hyperscalers and SaaS vendors are working with global system integrators and clients to provide modularized, vertical-specific business services and accelerators that can be easily adopted and built upon for unique differentiation. As this trend gains momentum, deploying applications will become a process of assembly rather than creation—a shift that could reorder the entire value stack. Business processes will become strategic commodities to be purchased, freeing organizations to focus precious development resources on critical areas of strategy and competitive differentiation.

Trends in action

As cloud vendors offer increasingly powerful APIs, organizations are increasingly able to configure and assemble systems. Governments should evaluate legacy applications and portfolios against modern capabilities to identify potential areas to use new APIs and capabilities to replace legacy features and functions.

Trendy cryptocurrencies and nonfungible tokens (NFTs) capture media headlines and the public imagination, but these and other blockchain and distributed ledger technologies (DLTs) are also making waves in the enterprise. In fact, blockchain and DLT platforms have crossed the disillusionment trough of the hype cycle and are well on their way to driving real productivity. They are fundamentally changing the nature of doing business across organizational boundaries and helping companies reimagine how they make and manage identity, data, brand, provenance, professional certifications, copyrights, and other tangible and digital assets. Emerging technical advancements and regulatory standards, especially in nonpublic networks and platforms, are helping drive enterprise adoption beyond financial services organizations. As enterprises get comfortable with blockchain and DLT, creative use cases are cropping up in many industries, with established industry leaders expanding their portfolios and creating new value streams, while startups dream up exciting new business models.

Trends in action

As DLT technologies pick up in adoption, governments find themselves in the twin role of regulator and user. As regulators, providing clear policies and regulations helps unlock national innovation. As users, governments are finding new and creative ways to use these technologies to reduce fees in financial transfer, improve operational efficiency, provide visibility to supply chains, promote digital identities and much more.

Security teams may soon be overwhelmed by the sheer volume, sophistication, and difficulty of detecting cyberattacks. Enterprise attack surfaces are expanding exponentially. The use of 5G is growing, along with the number of network-connected devices; remote work is gaining ground; and third-party attacks have become increasingly pernicious. It’s time to call for AI backup. Cyber AI can be a force multiplier that enables organizations not only to respond faster than their attackers can move but also to anticipate these moves and act in advance. AI can be expanded beyond established applications, such as using it to accelerate data analysis, identify anomalies, and detect threats. These emerging AI techniques can help human analysts focus on prevention, remediation, and developing a more proactive, resilient security posture. And as AI is adopted across the business, it can also be leveraged to help protect valuable AI resources and combat AI-powered attacks.

Trends in action

As cyberattacks increase globally, governments need to be on guard. As evidenced by recent large scale attacks, the status quo is no longer sufficient. Governments must evaluate the use of AI to automate attack detection and response, even considering supplementing in house talent with outsourcing.

Faced with creeping technological complexity and higher expectations of stability and availability, some CIOs are radically reengineering their IT organizations. How? By taking a page from the cloud provider’s playbook. They are identifying repetitive, manual processes and applying a combination of engineering, automation, and self-service. The net result is streamlined timelines, accelerated value delivery, and more effective and stable IT across the board. This kind of disruptive automation represents a vast yet underrealized opportunity. Previous technology trends such as NoOps, Zero trust, and DevSecOps, share a common theme—the importance of moving to code across the organization. Migrating away from manual administration to engineering and automation: organizations can manage complex systems more effectively and improve the customer experience through improved availability and resilience.

Trends in action

Given the war for IT talent, governments cannot afford to squander employees’ minutes and hours. Aggressively move to automating or eliminating all low value activities, moving towards having human resources managing code that manages environments and systems. Properly executed, this will improve efficiency and morale.

With the explosion of “smart devices” and the increased automation of physical tasks, IT’s remit is growing again, extending beyond laptops and phones. CIOs must now consider how to onboard, manage, maintain, and secure such business-critical physical assets as smart factory equipment, automated cooking robots, inspection drones, health monitors, and countless others. Because outages could be business- or life-threatening, devices in the evolving physical tech stack require the highest levels of system uptime and resilience. And a fresh approach to device governance and oversight may be needed to help IT manage unfamiliar standards, regulatory bodies, and liability and ethics concerns. Finally, CIOs likely will need to consider how to procure needed technology talent and reskill the current workforce.

Trends in action

With the advent of drones, sensors and smart devices, the number of “computers” has exploded. Government missions increasingly use physical technology that interacts with humans, meaning IT must manage those devices, set standards, provide security, and support implementations.