Transforming government post–COVID-19

Deloitte Insights

Transforming government post–COVID-19

How flipping orthodoxies can reinvent government operating models

COVID-19 has forced governments to respond nimbly to rapid change—leading them to challenge some deeply held beliefs on how they should operate. Here are 10 changes that might be permanent for government.

The old normal won’t work anymore

GOVERNMENTS around the world are beginning to reopen not only their economies but their own offices and operations. And, as with private businesses, they’ll be reopening in an entirely different operating environment—and will have to adapt to the new reality.

Many aspects of prepandemic operations will be difficult or impossible to resume, at least in the near term. From motor vehicle offices to court hearings to physical inspections, governments will have to find different methods of service delivery.

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William D. Eggers
United States

Pankaj Kishnani

Shruthi Krishnamoorthy


Deloitte Insights

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