Transforming the public sector

Article

Transforming the Public Sector

Delivering successful public sector transformation through innovation

Overview

The public sector is faced with increasing pressure to evolve and to offer more “customer-centric” services but constraints on the public sector can slow this transformation. As governments strive to balance priorities and the allocation of scarce resources, new approaches are needed. The public sector needs to be increasingly innovative to effectively respond to the complex challenges facing society now and into the future.

For many western governments, costs are rising due to aging populations. Citizens become dissatisfied due to services being curtailed or cut. In addition, trust in government is deteriorating in many OECD countries. Lack of trust ompromises the willingness of citizens and business to respond to public policies and contribute to a sustainable economic recovery (OECD, Trust in Government).

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