Deloitte launches Deloitte Digital in Luxembourg
17 March 2016
Deloitte Luxembourg is putting digital strategy and transformation on top of the agenda and joins the wider Deloitte network of member firm’s Deloitte Digital. As digital disruption is changing the entire business environment in Luxembourg and beyond, Deloitte Digital shows companies how to put the customer experience at the heart of their strategy and design user-friendly and successful interactions through multiple channels.
“More and more organizations realize that they have to create an excellent customer experience if they want to drive new value. Business leaders need to question their strategy, modify their organization and revolutionize their business model if they want to keep their position in the market, explains Pascal Martino, Partner and Deloitte Digital Luxembourg Leader.
Spotlight on financial services
As thoroughly described in the World Economic Forum report The Future of Financial Services, disruptive innovations are currently reshaping the way financial services are structured, provisioned and consumed. Luxembourg is likely to be particularly affected by these changes due to the importance of the financial sector in the overall economy.
“Deloitte Digital Luxembourg helps financial players understand the needs and behaviors of their customers and improve the customer experience through a sound digital strategy and implementation. The digital revolution will bring an array of new challenges and opportunities to the financial services industry. Launching Deloitte Digital is a perfect way to combine our digital and creative skills with the financial services expertise we have built up over the years,” concludes Pascal Martino.
Luxembourg as center of excellence
Within the Deloitte Digital network, Deloitte Digital Luxembourg is the EMEA Center of Digital Excellence for Banking, which includes private banking, wealth management and retail banking as well as for Asset Management, including asset servicing such as custody, fund administration, transfer agency and management companies. This reflects the important financial services industry activity in Luxembourg and the expertise of the Luxembourg firm.
On top of the standard Deloitte Digital offerings, Deloitte Digital Luxembourg will focus on topics such as digital identity/AML, big data/analytics, robotics process automation/robo advisory and Blockchain.
Deloitte Digital Series
As a first step, Deloitte Luxembourg is organizing a series of conferences—the Deloitte Digital Series— on digital and FinTech related topics. The first event is dedicated to digital identity and will take place on 22 March with Rob Galaski, Partner at Monitor Deloitte in Canada and author of the World Economic Forum report The Future of Financial Services, as keynote speaker.
“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in a particular geographic area and is subject to the laws and professional regulations of the particular country or countries in which it operates. DTTL does not itself provide services to clients. DTTL and each DTTL member firm are separate and distinct legal entities, which cannot obligate each other. DTTL and each DTTL member firm are liable only for their own acts or omissions and not those of each other. Each DTTL member firm is structured differently in accordance with national laws, regulations, customary practice, and other factors, and may secure the provision of professional services in its territory through subsidiaries, affiliates, and/or other entities.
About Deloitte in Luxembourg
In Luxembourg, Deloitte consists of 80 partners and over 1,800 employees and is amongst the leading professional service providers on the market. For over 60 years, Deloitte has delivered high added-value services to national and international clients. Our multidisciplinary teams consist of specialists from different sectors and guarantee harmonised quality services to our clients in their field. Deloitte General Services is a member of Deloitte Touche Tohmatsu Limited, one of the world’s leading professional services firms.