Digital onboarding for financial services

Article

Digital onboarding for financial services

A must-have for digital natives

Executive Summary

In the financial services industry, the level of service offered to customers coupled with a strong branding are key to attract and retain clients. Arrival of new players on the financial services market like neo-bank a few years ago and FinTechs more recently, reshaped the landscape of financial services providers and accelerated digitization of many processes and services.

Customers expect from their financial institutions (e.g. bank, insurance) a high level of services and personalized communication as they enjoy in other areas of their lives. In addition, the PSD2 regulation encourages competition between financial services providers and facilitates change from one provider to another. Combined, these factors are making customers less loyal to their current financial services providers and highlight the importance of the onboarding process.

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Inside Magazine EMEA Technology, November 2017

Inside is Deloitte’s quarterly magazine offering an exclusive insight into best practices, trends and opportunities faced by our clients across all industries.

Inside focuses on the main hot topics relevant for the market (Asset management, Banking, Insurance, Public sector, Healthcare, Private equity, Real estate, TMT, Manufacturing and consumer business, Transport and logistics).

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