Reengineering your core processes and service layer


Reengineering your core processes and service layer

A critical digital ecosystem enabler

“We always overestimate the change that will occur in the next two years and underestimate the change that will occur in the next ten. Don’t let yourself be lulled into inaction” 
Bill Gates

Executive Summary

Digital services require a flexible and readily adaptive service layer to manage the multitude of core processes within an organization, as well as providing a seamless and efficient service structure. Without such a service layer, it becomes increasingly complex to build, manage, and supply services layered upon internal (core) systems, external cloud services and FinTech service providers.

Utilizing a modern cloud-based offering for the service layer—preferably a true open- API platform—will become a key differentiator for improving or building new products and services, as this will increase the go-to-market speed, provide the necessary flexibility, and be flexible enough to cope with unplanned events and changes. Done well, the enterprise service management layer becomes your internal digital enabler.

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Inside Magazine EMEA Technology, November 2017

Inside is Deloitte’s quarterly magazine offering an exclusive insight into best practices, trends and opportunities faced by our clients across all industries.

Inside focuses on the main hot topics relevant for the market (Asset management, Banking, Insurance, Public sector, Healthcare, Private equity, Real estate, TMT, Manufacturing and consumer business, Transport and logistics).

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