Transformation of core applications on the path toward digitalization
Most financial institutions understand that digitalization is critical to meet the demands of tech-savvy customers. They also know that a fully digital business can enable them to create new products and services, and even broaden their business models.
At the heart of digitalization are customer relationships and their loyalty to the financial institution. And that’s why digitalization can be fraught with risk. According to a recent Deloitte study on FinTech in the insurance sector, insurance companies often lack an adequate understanding of customer loyalty, provide inadequate valueadded digital services, and may jeopardize one-to-one customer relationships.1 Banks face a comparable scenario.
Inside Magazine issue 19, November 2018
Inside is Deloitte’s quarterly magazine offering an exclusive insight into best practices, trends and opportunities faced by our clients across all industries.
Inside focuses on the main hot topics relevant for the market (Asset management, Banking, Insurance, Public sector, Healthcare, Private equity, Real estate, TMT, Manufacturing and consumer business, Transport and logistics).