Perspectives

Twitter Interview with Pascal Martino

Deloitte Digital

This is the transcription of the Twitter Interview we had on 7 April 2016 with Pascal Martino about digitalisation in Luxembourg. The hashtag to follow was #DeloitteDigiLUChat

@Deloittelu
Q1: @MartinoPascal What are the opportunities and challenges of digital in Luxembourg?

@MartinoPascal
A1: Leverage competencies/industry strengths/actors proximity & investing in a smart, efficient way

@Deloittelu
Q2: @MartinoPascal Why are banks in Luxembourg lagging behind when it comes to their digital offering?

@MartinoPascal
A2: Not always lagging behind. Challenge to invest while sharing costs on limited nb of customers

@Deloittelu
Q3: @MartinoPascal What are the risks facing financial services providers who do not embrace digital?

@MartinoPascal
A3.1: New competition with cheaper & simpler value prop.- will attract new generation of clients.

@MartinoPascal
A3.2: Banks may risk keeping high legacy costs while having revenues under pressure

@Deloittelu
Q4: @MartinoPascal What are the expectations of the market and the clients in terms of digital?

@MartinoPascal
A4.1: They expect simple, easy-to-use, quick, real-time, user-friendly services.

@MartinoPascal
A4.2: Basically reproducing customer experience they have when dealing with other industries

@Deloittelu
Q5: @MartinoPascal What are the competencies required to succeed in digital?

@MartinoPascal
A5: Left brain should meet right brain

@MartinoPascal
A5: analytical and structural thinking together with human centred, creative answers

 

Pascal Martino also answered a few questions from other participants:

‏@jgdbas
How far can the digital transformation go and affect our lives? And what could the next big step be?

@MartinoPascal
@jgdbas - Today we discuss how to go digital, tomorrow we will live digital

‏@jgdbas 
Are dataanalyticstools like Anaplan&Tableau useful for every industry (investmentbanks, retail, steel, public sector)?

@MartinoPascal
@jgdbas - yes data analytics tools will impact all industries. Digital impacts all industries

‏@jgdbas 
What are the most common risks associated with the digital evolution and how can they be managed?

@MartinoPascal
@jgdbas - not anymore - all generations now convinced about the need to go. Question is how.

 

Thank you @MartinoPascal for your answers and thank you to all our attendees!

Pascal Martino, Partner
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