Driving your digital service excellence with ServiceNow®

Strategic value of Enterprise Service Management

Challenges of today and target situation

Some critical challenges in IT today can be addressed partly through the use of a platform like ServiceNow®. When used, enterprise-wide digital enablement becomes possible.

“Enterprise Service Management” must assist each organization deliver digitally internally — employees today expect the same service internally as they are used to externally.

We drive your digital transformation to a Digital Services Enterprise utilizing ServiceNow® to overcome technical hurdles and focus on your business challenges.

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What's happening

Some of the current trends affecting our clients are closely related to Enterprise Service Management.

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The Business of Technology

Cloud-Based Enterprise

Digitalizing the Customer Experience


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Automating Efficiencies

Collaborating with Partners

Measuring Performance

Protected from Threats

How Deloitte can help

Our ServiceNow® portfolio embraces the entire project lifecycle and combines our business expertise with our ServiceNow® capabilities in solutions design, development, and project delivery.

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Health Check

We provide unique methods to rapidly evaluate your ServiceNow® and tooling environment.

Custom Business Solutions

Our experts work to solve complex operational challenges specific to your business.

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End-to-End Delivery

Enterprise-focused, quality, and sustainable transformation are the hallmarks of our end-to-end ServiceNow® delivery capability.

Operate & Improve

Once the services are live, engaging on an improvement phase is important to understand the level of customer satisfaction and areas for improvement.

Learn more about ServiceNow

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Patrick Laurent

Patrick Laurent

Partner | Technology & Innovation Leader

Patrick is Deloitte Luxembourg’s Technology & Innovation Leader. He joined Deloitte as Partner in 2011 and was promoted to the firm’s Executive Committee in 2018. Patrick specializes in IT Strategy, E... More

Stéphane Hurtaud

Stéphane Hurtaud

Partner | Information & Technology Risk

Stéphane is a partner within our Risk Advisory practice. He has over 21 years of experience in the IT risk, Information Security and IT audit fields, with a strong focus on the financial services indu... More

Jesper Nielsen

Jesper Nielsen

Director | Technology & Enterprise Application

Jesper is director in the consulting team where he covers all IT Infrastructure related topics as well as the “Digital Agenda”. He has extensive experience in multiple IT areas, mainly acquired in the... More

João Dos Santos

João Dos Santos

Senior Manager

João joined Deloitte in February 2012 and is currently a Senior Manager in the Strategy & Operations department. His professional background includes a master degree in computer science. He has experi... More