Director | Strategy & Corporate Finance
Francois is Lead Retail Banking Director in the Strategy Regulatory & Corporate Finance department of Deloitte Luxembourg. Additionally, he is also a part of Deloitte Digital.
In this function, Francois mainly works in the following areas:
- Distribution strategy design and deployment
- Development of business plans and marketing offers
- Branch management and design of steering dashboards
- Optimisation of customer services and quality management
- Call center flow management
- Innovation and digitalisation
- Training plan development
- Commercial, internal and institutional communication
- Process reengineering
Before joining Deloitte, Francois has worked for almost 13 years for BPCE Group: first as a Head of mission at the General Inspection all across Europe, then as Marketing, Distribution, Communication and Sales Director for one Caisse d’Epargne entity (Member of Executive Committee). He served retail and corporate clients online and offline, and was in charge of the reorganization and animation of the entire distribution network (229 branches), with a special focus on digital development.