Director | Customer Strategy & Applied Design
20 Boulevard de Kockelscheuer
Romain has joined Deloitte Digital in 2016, after 12 years working in the field of Design, Marketing and Technology.
As Customer Strategy & Applied Design Lead, he advises his clients on their customer strategy and delivers digital transformation using user-centric and co-creative approaches based on Design Thinking and Agile.
Over the past years, Romain has been in charge of defining / improving and implementing customers and employees journeys in various contexts and industries such as banking, EU/public sector, telecommunications and manufacturing.
Romain has a strong experience in facilitating Labs, trainings and bootcamps on Design Thinking, Innovation and Service Design. Romain is also Greenhouse Lab Certified Facilitator.