People
Romain Mary
Director | Customer Strategy & Design
Romain joined Deloitte in 2016, and currently serves as Director in Consulting Digital & Technology, Customer Strategy & Design.
Romain has extensive experience in Digital transformation – especially in the field of Design, Marketing and Customer Experience. He has developed programs not only in Luxembourg but also in international commercial transformation programs. Romain specializes in defining journeys aiming at improving customer, citizen and employee experience, and has in-depth expertise in Service Design.
He heads The Customer Strategy & Design practice.
He holds a Master Degree from University of Strasbourg in Digital Product Management. He is fluent in French and English.