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Positive outlook for Malta in Deloitte public sector Digital Government Transformation survey

Press release

Malta, 10 December 2015 — The results of a recent Deloitte Digital global survey have been incorporated in a publication entitled “The Journey to Government’s Digital Transformation”. The publication is based on the results of a survey, undertaken by Deloitte, amongst 1,200 government officials from over 70 countries. Country-specific results for Malta provide insight as to how Malta compares to other countries in the space of Public Sector Digital Transformation.

The survey shows that Malta has a favourable level of relative maturity with only 8% of respondents indicating that Malta is still in an early stage of maturity compared to an overall survey average of 26%.

During a press conference held today at Deloitte offices in Mriehel, a presentation was made to introduce the survey and to highlight key findings relating to Malta. While presenting the report and Malta-specific findings, Raphael Aloisio, Deloitte Malta Financial Advisory Leader, said “We are pleased to be able to present the results of this initiative by Deloitte Digital (Global) where Malta has played an important part and where the results, obtained from a broad range of demographics, not only paint a clear picture regarding national digital strategies worldwide but also corroborate recent leading European surveys that place Malta at the forefront in terms of public sector digital strategy.”

Godfrey Vella, Digital Malta Governing Board Chairman and Malta Digital Champion added “We are heartened by the fact that the results of the independent survey, undertaken by a highly respected international entity such as Deloitte, have validated our own perceptions of the achievements stemming from our Digital Malta Strategy whilst also highlighting areas which we acknowledge may require increased focus.”

Also present was Hon. José Herrera - Parliamentary Secretary for Competitiveness and Economic Growth, who noted that “The results of the Deloitte survey are both positive and encouraging, as they clearly demonstrate that the sustained investment being made in digital technology is bearing fruit. The majority of local respondents believe that Malta has a clear and coherent digital strategy and that digital technology will afford us the opportunity to face up to the challenges that lie ahead. An effective digital strategy goes hand in hand with Government’s initiatives to simplify public sector administrative processes, improve efficiency and reduce bureaucracy.”

Following the presentation, Hon. José Herrera was given a tour of Deloitte Malta offices.

 

The key survey findings for Malta are summarised hereunder and have been incorporated in the full set of country-specific presentations, which may be accessed at http://www.deloitte.com/mt/dgt

Readiness and response

Whilst a majority of local respondents believe that digital technologies afford an opportunity to improve their organisation’s ability to respond to threats and opportunities and that their development is ahead of the private sector, only 37% believe that the level of investment in this area has increased over the past year.

  Malta Global
Have a clear and coherent digital strategy?     56% 51%
Digital improving organisation’s ability to respond to threats?   75% 71%
Digital capabilities are behind the private sector? 41% 69%
View digital technologies as an opportunity?  86% 82%
Investment in digital initiatives increased in last fiscal year?    37% 44%
Confident in organisation’s readiness to respond to digital trends? 62% 36%
Satisfied with their organisation’s reaction to digital trends? 44% 37%

 

Leadership, workforce and skills

Notwithstanding that the majority of respondents believe that their respective leadership understands digital trends and technologies and has the necessary skills to lead their strategy, many feel that employees do not have sufficient skills to execute the strategy and that more opportunities and resources are required.

  Malta Global
Workforce and skills a challenge to transition to digital? 88% 90%
Leadership understands digital trends and technologies? 83% 60%
Leaders have sufficient skills to lead digital strategy? 61% 42%
Employees have sufficient skills to execute digital strategy? 39% 34%
Organisation provides opportunities and resources to obtain right skills? 46% 35%

 

Customer / Citizen focus

The vast majority of respondents believe that improved customer experience is a primary driver for digital transformation and that improved digital technologies lend themselves to improved customer service and experience.

  Malta Global
Digital technologies enable employees to work better with customers? 94% 90%
Improved customer experience is a primary objective of digital strategy? 91% 89%
Are digital trends positively impacting customer service quality?  93% 84%

 

Culture and collaboration

Although digital transformation demands a significant change in culture, if successfully implemented it enables employees to work better together.

  Malta Global
Culture a challenge to manage transition to digital?     79% 85%
Digital technologies enable employees to work better with other employees?  71% 72%

 

Procurement

Current Public Sector procurement practices as well as the perception of the quality of the general vendor community pose a challenge to the digital transformation process.

  Malta Global
Procurement a challenge to manage transition to digital?   75% 78%
Government procurement needs to change to accommodate digital transformation?  78% 76%
Satisfied with community of vendors that serve digital government workplace? 39% 27%

 

A copy of the full report “The Journey to Government’s Digital Transformation” may be accessed athttp://www.deloitte.com/mt/dgt

For further details about the survey, you may contact Raphael Aloisio at raloisio@deloitte.com.mt

Press contact:
Marketing & Communications
Deloitte Malta
Tel: +356 2343 2000
info@deloitte.com.mt 

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities.  DTTL and each of its member firms are legally separate and independent entities.  DTTL (also referred to as “Deloitte Global”) does not provide services to clients.  Please see www.deloitte.com/mt/about for a more detailed description of DTTL and its member firms.

Deloitte Malta refers to a civil partnership, constituted between limited liability companies, and its affiliated operating entities; Deloitte Services Limited, Deloitte Technology Solutions Limited and Deloitte Audit Limited. The latter is authorised to provide audit services in Malta in terms of the Accountancy Profession Act. A list of the corporate partners, as well as the principals authorised to sign reports on behalf of the firm, is available here. Cassar Torregiani & Associates is a firm of advocates warranted to practise law in Malta and is exclusively authorised to provide legal services, in Malta, under the Deloitte brand.

Deloitte provides audit, consulting, financial advisory, risk management, tax and related services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries and territories, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s more than 225,000 professionals are committed to making an impact that matters.

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