service operations

Services

Service Operations

Customers expect quality and value in return for their business, but meeting these expectations can be quite different for organizations that provide services rather than products.

Deloitte Service Operations practitioners work with service organizations across multiple industries and sectors to improve profitability and business productivity. We help you enhance core elements of your business model, applying analytics and “outside the box” thinking to improve service quality for your customers while creating value for your organization by simplifying processes, reducing operating costs, and aligning technology systems to operating models to achieve a competitive edge.

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Building your digital DNA

To remain competitive in the digital era, organizations across all industries must assess and build the digital capabilities needed to grow and exploit new business channels. However, digital transformation is not easy, irrespective of where you are on your digital journey.

Digital
Payments disrupted

European banks face significant risks in the retail payments market, as emerging fintech players and regulatory reforms pose new challenges. In this report, we explore the main scenarios which are likely to emerge and the strategies banks could follow to respond to market changes.

Payments disrupted
Global Powers of Retailing 2016

The 19th annual Global Powers of Retailing identifies the 250 largest retailers around the world based on publicly available data for fiscal 2014 (encompassing companies' fiscal years ended through June 2015), and analyzes their performance based on geographic region, product sector, e-commerce activity, and other factors. It also provides a look at the world's 50 biggest e-retailers.

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Raphael Aloisio

Raphael Aloisio

Director

Raphael has been in public practice for over 30 years and has been with Deloitte since 1987. After close to 20 years in audit, Raphael assumed responsibility for the firm’s financial advisory arm and ... More

John Attard

John Attard

Senior Manager

John joined Deloitte in April 2016 after over 20 years of international Board level, senior executive and consulting experience in blue-chip companies, SMEs and start-ups, and in both the private and ... More