Strategy & Operations, Consulting
Ctrl. Business Dist.
Greta joined the Consulting function within Deloitte Malta in 2019, bringing with her 20 years’ experience in the airline and telecoms industry at various levels. Her main focus has always revolved around driving customer strategies, through the development of diverse programs for financial and commercial customer-facing teams. Greta’s previous experience also includes post-merger streamlining of people, processes and technologies as well as transforming the Credit Management unit into a customer-facing unit for the purpose of aiding collection targets and drive higher retention numbers.
On the commercial side, Greta, through her team, achieved the desired year-on-year revenue growth in the B2B sector (telecoms) through acquisition and a 95% retention rate of the B2B customer base. As far as training is concerned, Greta has trained front-line teams on client-handling, personal branding, and relationship-building for mainly retail and corporate (B2B) teams in the telecoms industry.
Today, Greta is a Manager in the Strategy & Business Design team, within the Consulting function. She is responsible for the Customer Strategy service line.