IT Careers 

IT Network Administrator (Reference: INIT0322)

Work you will do:

Performing network administration and analysing and fixing network faults

  • Managing day-to-day administration and monitoring of network utilisation and uptime
  • Conducting configuration backup of routers and switches
  • Maintaining inventory of LAN and WAN infrastructure
  • Analysing vulnerability reports and applying measures to close the vulnerabilities
  • Following ITIL standards and processes
  • Collaborating with IT teams, vendors, and global teams
  • Documenting network processes and diagrams
  • Planning and execution of new network projects and new initiatives

Skills and qualification

  • Networking certification like CCNA/CCNP
  • Engineer or bachelor’s degree in computer science, information technology, or similar
  • At least three to four years' experience in network management and support
  • In-depth knowledge of network infrastructure, architecture, connectivity, and security
  • Excellent analytical and problem-solving skills
  • Excellent interpersonal, communication, and collaboration skills
  • Good hands-on experience on Cisco routing/switching/wireless/network security
  • Knowledge of network solutioning and designing will be preferred
  • Knowledge of integration with NPS and other Microsoft technologies

IT support analyst (Reference: ISIT0322)

Key responsibilities

  • Assist system administrators to perform daily system monitoring and changes, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs
  • Assist system administrators to install and configure computer hardware, software, systems, networks, printers, and scanners
  • Plan and undertake scheduled maintenance upgrades
  • Provide escalation support from the help desk for local issues, including more complex or longer-term problems and incidents
  • Offer field assistance to users with technical needs (break/fix and requests)
  • Follow established practices and standards for system configurations, naming conventions, and other established procedures
  • Assist in auditing, monitoring, and continuous improvements of IT processes
  • Train end-users to facilitate the future state of self-service processes and technology
  • Respond to, document, and resolve service tickets in a timely manner, according to SLA
  • Assist the system administrators with hardware and software deployments, and work on request fulfilment and other project implementations for all infrastructure related technologies

About you

  • BSc in computer science, or any other relevant IT qualification
  • Relevant IT experience of two to three, or more years in a professional services environment
  • Familiarity with, or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud, and mobile devices
  • Thorough understanding of core infrastructure and networking, including but not limited to: Windows server, virtualisation, LAN/WAN, DNS, TCP/IP, DHCP, IIS, VPN and wireless
  • Proven ability to learn and pick up new technologies quickly
  • Highly organised, with a strong, proactive work ethic, and sense of responsibility in managing a full workload of multiple tasks and priorities
  • Strong interpersonal, written, and verbal communication skills
  • High-energy personality who can work in a fast-paced environment
  • Strong attention to detail, effective problem solver, and troubleshooter
  • Ability to work odd hours to meet aggressive deadlines
  • Self-motivated, with the ability to take ownership
  • A team player with excellent customer service skills
  • A+, Network+, MCSA/MCSE, or relevant experience will be a definite advantage

Apply now
Send your CV and motivation letter to and mention the job reference in the subject line. Only shortlisted candidates will be contacted.