IT Careers 

IT Network Administrator (Reference: INIT0322)

Work you will do:

Performing network administration and analysing and fixing network faults

• Managing day-to-day administration and monitoring of network utilisation and uptime
• Conducting configuration backup of routers and switches
• Maintaining inventory of LAN and WAN infrastructure
• Analysing vulnerability reports and applying measures to close the vulnerabilities
• Following ITIL standards and processes
• Collaborating with IT teams, vendors, and global teams
• Documenting network processes and diagrams
• Planning and execution of new network projects and new initiatives
  
  

Skills and qualification

• Networking certification like CCNA/CCNP
• Engineer or bachelor’s degree in computer science, information technology, or similar
• At least three to four years' experience in network management and support
• In-depth knowledge of network infrastructure, architecture, connectivity, and security
• Excellent analytical and problem-solving skills
• Excellent interpersonal, communication, and collaboration skills
• Good hands-on experience on Cisco routing/switching/wireless/network security
• Knowledge of network solutioning and designing will be preferred
• Knowledge of integration with NPS and other Microsoft technologies

IT support analyst (Reference: ISIT0322)

Key responsibilities

• Assist system administrators to perform daily system monitoring and changes, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs
• Assist system administrators to install and configure computer hardware, software, systems, networks, printers, and scanners
• Plan and undertake scheduled maintenance upgrades
• Provide escalation support from the help desk for local issues, including more complex or longer-term problems and incidents
• Offer field assistance to users with technical needs (break/fix and requests)
• Follow established practices and standards for system configurations, naming conventions, and other established procedures
• Assist in auditing, monitoring, and continuous improvements of IT processes
• Train end-users to facilitate the future state of self-service processes and technology
• Respond to, document, and resolve service tickets in a timely manner, according to SLA
• Assist the system administrators with hardware and software deployments, and work on request fulfilment and other project implementations for all infrastructure related technologies

About you

• BSc in computer science, or any other relevant IT qualification
• Relevant IT experience of two to three, or more years in a professional services environment
• Familiarity with, or experience in troubleshooting LAN hardware/software, desktop devices and end user applications on mid-range systems, cloud, and mobile devices
• Thorough understanding of core infrastructure and networking, including but not limited to: Windows server, virtualisation, LAN/WAN, DNS, TCP/IP, DHCP, IIS, VPN and wireless
• Proven ability to learn and pick up new technologies quickly
• Highly organised, with a strong, proactive work ethic, and sense of responsibility in managing a full workload of multiple tasks and priorities
• Strong interpersonal, written, and verbal communication skills
• High-energy personality who can work in a fast-paced environment
• Strong attention to detail, effective problem solver, and troubleshooter
• Ability to work odd hours to meet aggressive deadlines
• Self-motivated, with the ability to take ownership
• A team player with excellent customer service skills
• A+, Network+, MCSA/MCSE, or relevant experience will be a definite advantage

Apply now
Send your CV and motivation letter to mucareers@deloitte.com and mention the job reference in the subject line. Only shortlisted candidates will be contacted.