Banking on Digital

Executive summary

A full-fledged digital bank is a financial institution that offers financial services solely through a digital platform. Digital banking leverages on highly digitalised and automated workflows connecting front, middle, and back-end processes which allow seamless integration for data-centric work. The bank’s lean operating models and analytics capability allow it to reduce costs, while achieving higher efficiency and better customer experience. Click 'Download PDF' to read the full write-up in The Edge by Deloitte Malaysia’s Financial Services Team.