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Customer Enagagement Solution

Cultivate profitable, lasting relationships

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Today’s consumers expect to shop at their convenience—anywhere, anytime, anyway. With every purchase, Internet search, and social media comment, customers provide valuable clues about what they need and how they want to buy. They expect—and deserve—a smooth shopping experience across all channels, wherever and whenever they choose to shop. The stakes are high: retailers who crack the code on understanding and responding to consumers can gain a competitive edge that helps drive down attrition, enhance loyalty, and increase sales.

The Customer Engagement Solution developed by Deloitte US, helps retailers head-off attrition and solidify relationships by tapping customer insights that can only come from understanding their entire shopping experience—in your stores, at home online, and now with mobile, everywhere in between. This analytics tool is designed to bring together your siloed data sets and combines them with demographics, psychographics, share of wallet data, and more.

If you want to gain new insights that help you understand your customers and grow sales, we should talk.

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Kristian Endresen

Kristian Endresen

Senior Manager | Namibia

Kristian works across several areas within Risk Advisory, with a primary focus on Data Analytics across various industries and functions.  This is sometimes combined with Forensics work, analysing pay... More

Melanie Harrison

Melanie Harrison

Director | Namibia

Melanie is a Director of Risk Advisory Namibia. Melanie has twelve years professional experience with Deloitte in Namibia and the Namibian De Beers Group of Companies. She has acquired extensive exper... More