Learn more about our program
Deloitte Academy offers training for Administrators, Developers, Solution Designers Technical Architects and End Users.
It's important to use Salesforce as good as you can. Deloitte Academy offers Salesforce training to help you to get the most success out of Salesforce. The training will provide more success in using Salesforce and with that it will have more value for your company.
Salesforce Learning Paths
Training for Administrators
This training is specifically designed for new system administrators who are responsible for the setup, configuration and maintenance of the Salesforce applications in their organization and professionals who work with Salesforce, including Power (heavy) users, Sales operation and IT managers.
You can take this course if you’ve mastered the basics of Salesforce. If you do not have this basic knowledge, you can prior to training following a free online course. Read more
This is the core training that ensures your success with Salesforce. The class will focus on the features and tools needed to manage Salesforce Professional Edition implementation. For maximum benefit, we recommend administrators take this course before starting a Salesforce deployment. Read more
Are you an experienced administrator with at least 6 months experience working with Salesforce? Or did you follow the Administration Essentials for New Admins course? Then this training is right for you!
Participation in Administration Essentials for New Admins is an essential step in the preparation for the Salesforce.com Certified Advanced Administrator exam. Read more
Are you ready to take the next step in your career by becoming a Salesforce Certified Administrator? By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. Instructors will present different administration and configuration scenarios tied to the exam objectives. Questions related to these scenarios will help prepare you to help prepare you for your exam. Read more
This course is perfect for Salesforce administrators and application builders who want to know more about Salesforce1. This hands-on course will enable students to use clicks (not code) to customize the look and feel of Salesforce1 for their mobile user base. This is a bring-your-own-device course. Read more
This course is designed for Salesforce administrators who would like to learn the basics of implementing business logic using Apex, the primary programming language of the Salesforce platform. First, you’ll learn how to read Apex code and then you’ll gradually increase your programming skills from writing single debugging statements to programming multiple, multi-line blocks of code. Read more
Sales Cloud Administration: Products, Quotes, Orders, and Collaborative Forecasts is a must for all administrators who need to configure and maintain these features for their organizations. Using real-world scenarios, this course will teach administrators how to set up products, price books, quotes, and orders to streamline their processes. This course will also teach administrators how to configure Collaborative Forecasts to generate accurate forecasts and track quota attainment. Read more
Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community. Read more
This course is a must for anyone responsible for using analytics to drive business results in a sales organization. Implementing an Analytics Strategy for the Sales Cloud provides you with the skills and knowledge you need to gather for analytics requirements, design and build custom reports and dashboards, and deploy them to your users. Read more
Email Essentials is designed to get you up and running on the Salesforce Marketing Cloud Email Application. In this interactive course, email marketers will gain hands-on experience creating emails, sending and tracking results, managing subscriber data, segmenting data to deliver targeted, relevant messages, and learning automation tools to automate campaigns and daily tasks.
Training for Developers
DEV402 This training has been specially developed for Application Developers who want to deepen their knowledge. Is the CRM and Force.com platform new to you? Then you can participate in this training. It is recommended, but not a requirement that you are already familiar with Salesforce applications and basic knowledge of HTML and/or XML. Read more
Are you ready to take the next step in your career by becoming a Salesforce Certified Platform Developer 1?
By covering the details around the exam objectives, this course will help hone your problem-solving skills and reinforce your knowledge of key topics. A mock exam at the end of the course will help you assess your readiness. Read more
This comprehensive, hands-on course is perfect for developers who want a deep dive into using Apex to build, extend, and deploy Salesforce applications on the Force.com platform. This course also covers Visualforce controllers, which allow developers to specify what happens when a user interacts with the components specified in associated Visualforce markup. Read more
If you are an Apex programmer who wants to develop responsive applications using the Lightning Component Framework, this course will give you hands-on experience building a single-page application. You will learn how to surface your components in mobile and desktop environments. You will build a Lightning application and Lightning components that have the Salesforce look and feel and can securely access, display, and manipulate data in your org. Read more
Training for Solution Designers
Are you a business analyst or project manager who is looking to learn more about how Salesforce can solve specific business issues? What’s Possible: Salesforce Fundamentals provides the information to enable you to effectively engage with your business stakeholders. The course walks through a series of typical business challenges to provide you with the background to solve your specific business needs. Read more
This course is a must for anyone responsible for using analytics to drive business results in a sales organization. Implementing a Reporting Strategy for the Sales Cloud provides you with the skills and knowledge you need to gather for analytics requirements, design and build custom reports and dashboards, and deploy them to your users. Using real-world scenarios, this course gives you the tools to analyze your key sales metrics, including lead generation, pipeline and trends, closed business, and sales team performance. Read more
Are you ready to take the next step in your career by becoming a Salesforce.com Certified Sales Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Sales Cloud functionality by thinking through requirements design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Sales Cloud Consultant Certification exam. Read more
Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam. Read more
Training for Technical Architects
Integrating with Force.com covers the key elements of how to design and implement all types of integrations with the Force. com cloud platform. The course introduces the major integration mechanisms available on the Force.com platform, such as the APIs and the built-in declarative functionalities. In subsequent modules, participants explore the technologies that play critical roles in integrating with the platform, including the Force.com SOAP and REST APIs, Apex, and outbound messaging. Read more
Training for End Users
Reporting Fundamentals is a must for all users who need to report on the data managed within their Salesforce instance. The course covers Salesforce’s existing reports as well as the Salesforce reporting toolset, designed to help you customize existing reports and create your own reports. Information on building dashboards and enhancing your reports using formulas and filters is provided to help you analyze your business. Read more
Sales Cloud Training for Sales Reps is a must for Sales Representatives who are new to Salesforce Sales Cloud and need to quickly get up to speed on its productivity tools. Sales Reps will learn how to use the Sales Cloud to track prospective clients, manage accounts and opportunities, manage their workflow, communicate with clients, and run reports. This course is structured in a modular format and adds up to one full day of content. Read more
Sales Cloud Training for Sales Managers helps sales managers analyze and improve sales processes from lead assignment to deal closure. In this interactive course, discuss best practices and gain hands-on experience running sales reports, forecasting with realtime data, tracking quota attainment, and using productivity tools to successfully manage sales teams. Read more
Deloitte Academy is offering all kinds of Salesforce Trainings for years with great succes. With our teacher Jan Vreedenburgh, who has a ton of experience, we provide trainings for Administrators, Developers and Solution Designers.
We also offer the possibility to take an incompany about subjects custom-made. Deloitte Academy is Salesforce training reseller.
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