Evenement

Preparing for Your Salesforce.com Service Cloud Consultant Certification (CRT261)

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.

The new data will be released soon!

Who should take this course?

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class:

  • Attainment and maintenance of the Salesforce Administrator Certification
  • Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
  • Experience implementing Service Cloud and designing Service Cloud solutions

 

What will you learn?

During this course, you will:

  • Review the different exam objectives and their weighting on the exam
  • Understand the product areas to focus on to best prepare for the exam
  • Discuss how to design Service Cloud solutions to meet specific business needs
  • Assess your exam readiness by answering practice questions.
Deloitte Academy is Authorised Training Reseller of salesforce.com in the EMEA region. Training will be given by official certified Salesforce trainers.

Date & location

This is a virtual class. This course will start at 9:00 hours and ends at 17:00 hours. 

Investment

The costs are € 725 excluding VAT. This includes lunch, coffee and tea and course material.

Cancellation and Transfer conditions

Cancellation by Deloitte
Deloitte Academy reserves the right to cancel the course at any time or move the date of the event. If so, you will be informed in due time.

Cancellation by participant
Until four weeks (up to 16 Business days) before the start of the course you may cancel your participation, free of charge, by sending an email to nlacademy@deloitte.nl. Moving your participation to a different date involves costs. In the overview below you will find the cancellation and Transfer costs. Should you be unable to attend, a colleague may also take your place, without any additional costs. Should this occur, we would appreciate it if you could inform us in time.

Cancellation or request for transfer by participant Cancellation costs Expenses due to transfer
4 weeks (up to 16 Business days) before the start of the course 0% 0%
3 - 2 weeks (15 to 10 Business days) before the start of the course 50% 25%
1 week (5 Business days) before the start of the course 100% 50%