Preparing for Your Salesforce.com Service Cloud Consultant Certification (CRT261)

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.

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Who should take this course?

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam. You should have the following experience before attending this class:

  • Attainment and maintenance of the Salesforce Administrator Certification
  • Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
  • Experience implementing Service Cloud and designing Service Cloud solutions

What will you learn?

During this course, you will:

  • Review the different exam objectives and their weighting on the exam
  • Understand the product areas to focus on to best prepare for the exam
  • Discuss how to design Service Cloud solutions to meet specific business needs
  • Assess your exam readiness by answering practice questions

Location and time

This is a virtual class.

This course will start at 9:00 hours and ends at 17:00 hours. 


The costs are € 725 excluding VAT. This includes lunch, coffee and tea and course material.



Until four weeks before the start of the course you may cancel your participation in writing free of charge, or you may propose to attend on another date. Should you cancel within four weeks before the start of the course you will have to pay the full course fee. In the event of insufficient participants we reserve the right to cancel the course at any time or move the date of the event. If so, you will be informed in due time.

Deloitte Academy is Authorised Training Reseller of salesforce.com in the EMEA region. Training will be given by official certified Salesforce trainers.


Jan Vreedenburgh

Jan Vreedenburgh

Senior Manager

Within Deloitte I am responsible for managing its Authorized Training Delivery Partnership with salesforce.com. Officially certified to teach by salesforce.com in 2008, I have been delivering training... Meer

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