Automation with intelligence | Deloitte Netherlands


Automation with Intelligence: Pursuing organisation-wide reimagination

Key findings from Deloitte's 2020 Global Intelligent Automation Survey 

The COVID‑19 pandemic has created unique circumstances, with organisations needing automation solutions that offer scalability and rapid deployment. In our automation report, executives speak about the role of cloud, automation-as-a-service and the impact of COVID-19 on the progress made. Obstacles to adoption center around ethics, IT-readiness, vision and culture, while pursuing organisation-wide reimagination.

Key findings

  • Many more have started their intelligent automation journey: Significantly more organisations have started their intelligent automation journey: 73% in 2020 versus 48% in 2019. The number of survey respondents who said their organisations are deploying at scale has nearly doubled since 2019.
  • Overcoming barriers to deliver value at scale: Process fragmentation and IT readiness remain the biggest barriers to scaling Intelligent Automation, followed by resistance to change versus having a clear vision/ambition for Intelligent Automation in 2019.
  • From process re-engineering to reimagination: More than 1 in 3 respondent (36%) say they are automating what they do today and are incorporating some process change.
  • Cloud is the future enabling technology for automation: Nearly half of organisations use both own private cloud and third party cloud solutions.
  • COVID-19 and intelligent automation: Most survey respondents told Deloitte their organisations are rethinking how work is done in response to COVID-19.
  • Keeping people in the picture: Over half of respondents have not calculated how Intelligent Automation will change their workforce’s roles, tasks and ways of working. 1 in 10 workers have already had to retrain because their roles were impacted by Intelligent Automation.

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Automation with Intelligence: Pursuing organisation-wide reimagination

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