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This year’s report highlights the increased evidence of the benefits of automation, near-universal adoption of robotics, strong executive support, continuing recognition of a number of common challenges and further evidence of difficulties in achieving scale.
2018 Global Robotics Report
Welcome to the fourth edition of Deloitte’s Global Robotics Survey. This report builds on our findings from previous years, as well as Deloitte’s research into digital transformation and the future of work. Combined with insights from our work in Robotic and Cognitive Automation (R&CA) at scale with a wide range of organisations, this report is designed to help senior executives understand market trends and emerging practices in R&CA, assisting them to more effectively achieve widespread adoption.
This year’s report highlights the increased evidence of the benefits of automation, near-universal adoption of robotics, strong executive support, continuing recognition of a number of common challenges and further evidence of difficulties in achieving scale. The benefits of automation are now better understood with demonstrable and measurable results. The value of automation includes benefits from augmenting, as well as replacing, human effort. It has been proven to improve productivity, increase revenue, avoid costs, reduce risk and improve the experience of both customers and employees.
A few select organisations are able to scale their robotic efforts quickly while others struggle to move beyond early experiments. Many organisations lack a clear vision and ambition for automation. Process fragmentation is a critical barrier that undermines many business cases. Poorly prepared teams, particularly in IT, slow down implementation and increase costs, making many automations economically unviable.
Organisations that have achieved scale in automation are those with a clear vision, strategy and approach to capturing value from automation. They have quantified objectives, identified how to organise to be most effective, approached automation as an enterprise-wide change and have established new and differentiated capabilities required to adopt automation technologies.
Finally, respondents to the survey recognise the additional value that can come from applying robotic and cognitive solutions together. Increasingly, simple yet powerful cognitive solutions including email triage and classification are being integrated with robots, creating more intelligent, adaptive processes. The potential for cognitive capabilities, in particular to bridge process fragmentation issues, is expected to be more widely exploited in the near future.
For more information about the 2018 Global Robotics Report contact Kees Wim van den Herik, Kim Vrielink or Arjen Beers via the contact details below.