Global Powers of Retailing 2017
The art and science of customers
The economic environment for retailers continues to be challenging. How will trends – including globalization, deflation and commodity prices – impact retail growth or disruption over the next year? This Global Powers of Retailing report focuses on the theme of "The art and science of customers," and considers the impact that living in the customer-driven economy is having on the shopping experience and retail industry business strategies.
The 20th annual Global Powers of Retailing
Global Powers of Retailing 2017 discusses the art and science of customer engagement to help retailers design fresh experiences, enabled by the right technology, and strengthen customer loyalty. While the five trends discussed are not new, what is interesting for 2017 is that what was once futuristic is now table stakes. Retail innovators know technology is no longer supplemental to the shopping experience, it is fundamental. Technology alone, however, is not enough. Customers are seeking new and surprising products and experiences.
Five trends identified in the report are:
1. Less is more
Customers are defining themselves less by how many things they own and more by how curated their lives are in terms of possessions and experiences.
2. “Following” economy
Customers are seeking experiences and products that reflect the personal brand they promote on social media.
3. “Retailization” of the world
The maker movement, the sharing economy, and other factors have made it increasingly difficult to define what a retailer is and does.
4. On-demand shopping and fulfillment
Relevancy will be determined by the ability of retailers to meet the on-demand mindset of the modern customer.
5. Exponential living
Exponential technologies, like artificial intelligence, robotics and virtual reality are changing how we live and how we will shop.
Global economic outlook
Slow economic growth in major developed economies, high levels of debt in emerging countries, deflation or low inflation in rich countries and a protectionist backlash against globalization were among dynamics which contributed to a challenging economic environment for retailers. And yet people still need to shop, so the industry carries on. In some places and with some cohorts of shoppers, the outlook for retailers is favorable.
Top 250 retailers
This report marks the 20th year of identifying the 250 largest retailers around the world and analyzing their performance across geographies, sectors, and channels. This year’s report finds that the top 250 global retailers generated aggregated revenues of US$4.31 trillion in FY2015 (fiscal years ended through June 2016), representing composite growth of 5.2 percent.
Global Powers of Retailing 2016 - Navigating the new digital divide
The 19th annual Global Powers of Retailing identifies the 250 largest retailers around the world based on publicly available data for fiscal 2014 (encompassing companies' fiscal years ended through June 2015), and analyses their performance based on geographic region, product sector, e-commerce activity, and other factors. It also provides a look at the world's 50 biggest e-retailers.
Global Powers of Retailing 2015: Embracing Innovation
The 18th annual Global Powers of Retailing identifies the 250 largest retailers around the world, and analyses their performance based on geographic region, product sector, e-commerce activity, and other factors. It also provides a look at the world's 50 biggest e-retailers. In addition, the report considers strategies retailers are taking to cope with disruptive change in the industry, provides an overview of the global economy and how it will impact the retail sector, and discusses "Q Ratio" which is a way of measuring non-tangible business assets.
Global Powers of Retailing 2014: Retail Beyond begins
The 17th annual Global Powers of Retailing report identifies the 250 largest retailers, examines trends for retailers to consider as they plan their growth strategies, provides a global economic outlook, and discusses "Q" ratio. This edition also includes a section on “Retail Beyond,” which takes a provocative look at how existing technologies could conceivably converge and further transform the already complex relationship between retailers and consumers. In addition, the 2014 report marks the first appearance of the Top 50 E-retailers list.
Global Powers of Retailing 2013: Retail beyond
The 16th annual Global Powers of Retailing report identifies the 250 largest retailers, provides a global economic outlook, and discusses "Q" ratio. It also includes a section on "The Future of Retail," which examines the industry impact as consumers seek an integrated shopping experience across channels – and in some cases across geographies – causing some retailers to be put to the test.