Revolutionizing the Customer Experience | Customer & Marketing | Deloitte Netherlands

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Revolutionizing the customer experience

Collaborating from insight to impact, Deloitte Digital and Adobe are delivering dynamic solutions that drive sales and inspire user loyalty with each interaction.

Elevating the human experience together

In a world of unprecedented connectivity and changing customer expectations, elevating the human experience requires more than just the latest creative and technology, but deep insight into human behavior and an understanding of what’s possible. Named 2019 Adobe Digital Experience Partner of the Year, Deloitte Digital combines the creative digital capabilities and the broad reach of an advertising agency to challenge the status quo, powered by data and analytics, deep business insight, and the technical and organizational experience of the world’s largest consultancy.

By harnessing the power of human understanding to solve for unmet human needs, we can help you build deep personalization into customer experience to drive connection, loyalty, and ultimately—growth.

Deloitte Digital and Adobe - Delivering more personal brand experiences

Lift Acceleration Program™ by Deloitte Digital

HELPING BUSINESSES IMPROVE CUSTOMER ACQUISITION, RETENTION, GROWTH, AND PROFITABILITY

In today’s world, businesses are challenged with increased competition to attract new and retain existing customers, yet the discipline and art of managing customer value has been neglected. Successful, high-performing businesses are able to transform their people, processes, and technology by elevating the human experience. Deloitte Digital’s Lift Acceleration Program provides a path that connects you to your future, encircling the real lives of customers, connecting the moments that matter, and shaping experiences and the business around them. Lift Acceleration Program is a customer-centric operating model designed around the human experience and the moments that matter. Lift Acceleration Program leverages Adobe Experience Platform and Adobe Experience Cloud to empower organizations with a single view of the customer, higher customer engagement, and superior business performance. Lift Acceleration Program combines the power of Hux by Deloitte Digital, with Adobe’s digital experience expertise, to bring together customer and audience data in real-time, activate smart decisioning, and deliver impactful customer experiences.

Download the Lift Acceleration Program™ brochure to learn more

Deloitte Digital + Adobe

DYNAMIC INDUSTRY SOLUTIONS AT SCALE

At Deloitte Digital, we help clients see what’s possible, identify what’s valuable, and deliver on it. And together with Adobe, we’re collaborating to deliver dynamic, scalable solutions that drive sales and inspire user loyalty with each interaction. Our integrated capabilities are supported by a commitment to investing in and creating industry-leading IP and technology platforms, enabled by the power of Adobe Experience Cloud, to create custom solutions that are tailored to your industry and ambitions.

ExperienceMIX

Customers who have a positive emotional experience with a brand are 15 times more likely to recommend, eight times more likely to trust, and seven times more likely to purchase from that brand, but organizations often lack the emotional content to drive offers, actions, and interactions—until now.

ExperienceMIX pairs traditional customer analytics with emotional data to deliver personalized, contextual experiences. As part of Deloitte Digital’s broader DigitalMIXTM integration framework, ExperienceMIX can help you make personal connections far beyond the transaction by delivering unique, differentiated experiences, at scale.

Download the ExperienceMIX brochure

AEM Forms Foundry

At Deloitte Digital, we believe that accessibility is more than just compliance; it's about delivering on your brand promise and creating a world-class customer experience for people of all abilities. Deloitte Digital's Forms Foundry solution enables government agencies to prioritize accessibility as an essential component of the customer experience.

Combining Deloitte Digital's methodology, processes, and Adobe Experience Cloud, the Forms Foundry platform is an adaptive, scalable, and accessible solution that can transform the way constituent data is collected and processed, enabling agencies to better serve and reach citizens with the right services at the right time, on the right devices.

Download the AEM Forms Foundry brochure

StreamMIX

Media viewing habits are changing, and with no shortage of content options and ad experiences influencing viewer behavior, it’s difficult to stay top-of-mind with digital audiences. To meet this challenge, Deloitte Digital created StreamMIX, an over-the-top (OTT) platform to help media and entertainment (M&E) companies launch, monetize, and manage direct-to-consumer (DTC) content offerings. As part of Deloitte Digital’s broader DigitalMIX™ ecosystem platform, StreamMIX is a scalable, cost-effective and industry-tested solution that can help M&E companies acquire, service, and retain audiences more effectively and to do business more efficiently.

Download the StreamMIX brochure

Adobe Summit

Adobe Summit is the premier global digital experience conference, bringing together 16,000 digital experience technologists and professionals in Las Vegas to learn, share, and discover the latest trends and strategies in delivering personal and engaging customer experiences. Adobe Summit 2019 was our biggest and boldest presence to date—check out highlights in the video and learn more about how Deloitte Digital elevated the human experience at Summit!

Let's connect

Is your organization ready to elevate the human experience? Or do you have any questions? Feel free to reach out to Kasia Blicharz or Clémence Brisac, via the contact details below.

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