Deloitte Digital awarded with two Silver Dutch Interactive Awards

Together with Bavaria and PostNL

On Thursday, June 1st, the 8th Dutch Interactive Awards Ceremony took place at the Beurs van Berlage in Amsterdam. Deloitte Digital was nominated with client cases from Bavaria, PostNL and Ondernemersplein in three categories; B2B, Communities and Service. Deloitte Digital was awarded with two Silver DIA Awards, together with Bavaria and PostNL.

Developing a B2C experience for B2B clients of Bavaria

As the oldest family brewery in the Netherlands, Bavaria has the highest regards for experience and ease in its customer journey. With the ambition to increase online sales, Bavaria and Deloitte Digital offered the hospitality entrepreneur something unique; a B2C experience within a B2B environment.

Together with Bavaria, Deloitte Digital mapped the customer journey of the target audience, optimized and redesigned their B2B-client portal based on this mapping and the brand values of Bavaria. As a result, a new mobile first developed portal was implemented, based on future proof technology and even separating the e-commerce module (Hybris) from the online marketing module (AEM, Analytics and Target), making sure Bavaria can change its front end without help from any agency.

By combining our agile way of working, a multidisciplinary team and the entrepreneurship of Bavaria - execute good ideas right away -, Deloitte Digital implemented the new portal within just seven months with an increase of 25% in online sales through the new portal.

Please visit the Emerce Eguide for the full client case (in Dutch).


Implementing an online platform via the ‘MijnWerk’ app with PostNL

MijnWerk from PostNL is a new digital platform on which mailmen, team leaders and planners are connected to each other, enabling them to work together more effectively and efficiently and share data, insights and responsibilities. This platform even allows mailmen to take on more social responsible tasks.

The development of the platform, an initiative of PostNL to become more future proof, was built on four specific targets; increase employee satisfaction, lowering operational costs, increase quality of mail delivery and offering a platform for new services and innovation. PostNL and Deloitte Digital developed a mobile application to shape these requirements in useful tooling. The tooling is available for all the 22.000 mailmen and women, and is developed on iOS (8.0 and up) and Android (4.4 and up).

As a result, the implementation of MijnWerk has led to lowering administrative overhead costs with 35%, over 80% employee satisfaction within the total user group of 22.000 and is a solid platform for piloting new products and services.

Please visit the Emerce Eguide for the full client case (in Dutch).

More information

Do you want to get in touch with regard to these cases and the underlying solutions? Please reach out to Stephen Ward, Marc van Liempd or Niels Nuyens.

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