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Mobile Readiness for Work 2019
A study on the Dutch workforce
How ready are Dutch organisations for the developing mobile revolution? Deloitte Digital has completed the first comprehensive survey to answer just this question, and to enable you to determine how effectively your own organisation takes advantage of the power of mobility today.
Work the way we live
Mobile technology and the flexibility it brings has already infiltrated our daily lives. Through mobility, consumers have more access to cutting edge technologies and have come to expect a more convenient, interactive, and personalized experience. But so often, when at work, those same people are not able to see the benefits they enjoy as consumers. So, how can organizations unlock the potential of mobile and empower their employees to work the way they live?
The mobile readiness for work survey reveals how people in the Netherlands currently utilize mobile technology. We also consider the interest level for investments in mobility for both for employees and organizations. Our conclusions indicate that an improving access to and increasing usage of mobile devices will likely increase workforce productivity and lead to higher overall employee satisfaction.
Dutch Mobile Readiness for Work 2019
Download report now
Though some Dutch organizations do provide their employees with mobile devices, from laptops to tablets and smartphones, they often fail to integrate those devices into daily practice or routine. It takes more than providing a device for companies to truly leverage the power of mobile technology. Many employees are also often resorting to using their personal devices, especially at companies who do not provide devices already. This blurs the line between work and personal life, and often introduces security and data privacy risks for the company. And, when companies fail to provide and support satisfactory
applications, their employees continue to use consumer apps instead, which
again introduces security and data privacy risks.
The use of personal devices for work purposes indicates a high demand for more mobile solutions at the office. Mobile technology can enable better employee communication, improve access to important job-related information, simplify information collection and key business processes, and more.
But mobility is not just about the technology, it’s also a fundamental change in the way an organization works – through improving flexibility in both time and location, and by providing more opportunities for employee engagement. Executives recognize the importance of employee experience for a satisfied and happy workforce, and yet a significant portion of employees in the Dutch workforce are actively disengaged from their companies. At the same time, over half of all employees surveyed have indicated that integration of mobile technology and mobility practices into their workplace leads to increased employee satisfaction.
The opportunity of Enterprise Mobility
Mobility in the workplace represents a key enabler of increasing employee engagement and supports the desire for employees to have increased flexibility and better work-life balance. The transformational processes that are required to effectively integrate mobility into the workplace is known as Enterprise
Mobility. A key element of Enterprise Mobility is to ensure employees are
empowered with the right devices and technology to work more effectively and
efficiently, especially with respect to communication and administration. The
majority of employees surveyed, in fact, consider being provided with a mobile
device as essential to their job.
Devices are also just one key piece of developing a sound Enterprise Mobility strategy. Mobile apps and proper training are essential harness the power of mobility. When building a mobile strategy, companies must consider not only which third-party apps best suit their organization, but also whether they may benefit from bespoke applications that better support their employees. Without effective mobile apps, employees resort to using public apps that are often not as secure as those identified by or developed for the company.
Starting the journey
We have identified a few key elements of starting your Enterprise Mobility journey:
1. Start small – mobile technology empowers this – and scale iteratively. Any first efforts that you make should add the most value but also address the largest pain points for your employees.
2. Take your employee with you on the journey. Make sure to directly incorporate employee feedback into strategy and solutioning. Cocreation is a key enabler of developing an effective mobile strategy.
3. Focus on areas of your company that can benefit the most from mobilization, such as frequent administrative tasks or on-location services.
For more of our findings and suggestions about starting the journey toward Enterprise Mobility, please download our report, “Mobile readiness for work”. A partnership with Deloitte can help you create a mobile experience for your employee that is similar to what they experience as consumers. Such a strategy will improve engagement, increase retainment, and maintain a happy workforce.
Work the way we live
Ready to start your Enterprise Mobility journey? Do you have any questions or would you like to discuss opportunities, please feel free to get in touch with one of our experts, via the contact details below.