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Deloitte and ServiceNow: Global Business Services

Better Together!

For more than two decades, organizations around the world have been using shared services and outsourcing to improve service delivery and reduce costs within defined parts of their businesses. Read more below!

Integrating Multi-Functional Shared Services

Now, leading organizations are taking the next step. Instead of operating numerous multi-functional Shared Services Centers (SSCs) and managing outsourcing vendors independently, they are implementing integrated Global Business
Services (GBS), providing integration of governance, locations, and business practices to all shared services and outsourcing activities across the enterprise.

A move to, or expansion towards, fully integrated multi-functional Shared Services require much more than simply asking shared services centers to cooperate. It represents a fundamental shift in how businesses think about and manage
shared services and outsourcing.

Integrating Multi-Functional Shared Services

Global Business Services

Instead of operating numerous shared services centers (SSC) and managing outsourcing vendors independently, they are implementing Global Business Services, providing integration of governance, locations, and business practices to all shared services and outsourcing activities across the enterprise.

A move to, or expansion towards, full Global Business Services (GBS) requires much more than simply asking shared services centers to cooperate. It represents a fundamental shift in how businesses think about and manage shared services and outsourcing. Those that get this right can achieve enormous improvements in performance, efficiency and reduced costs.

Deloitte and ServiceNow: Global Business Services

Deloitte and ServiceNow

Deloitte has a strong footprint in supporting organizations in their shared service transformation journey. And ServiceNow is the recognized innovator, delivering enabling technology in one unique, proven, single enterprise platform that can span a global organization. When combining these capabilities and work side-by-side to support organizations who are focusing on (global) business services, we believe we deliver a unique service with unique added value - Better Together!

More information?

For more information about Global Business Services please contact Bianca den Elsen or Shaju Basheer via the contact details below.

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