Global Business Services: key enabler for simplification of operations


Global Business Services: key enabler for simplification of operations

Optimizing delivery of efficient support services

Global Business Services (GBS) is a key enabler for simplification of operations, automation of crucial business processes and integration of systems with the overarching goal to support growth and enhance enterprise value. As Deloitte we see an evolution towards Global Business Services: multi-service (finance, HR, IT, procurement), full integration (common processes, tools and people), and a single governance structure.

The main service delivery models of Global Business Services are shared services (SSC) and outsourcing, with experience in alternative service delivery models such as offshoring and centers of excellence. Global Business Services will enable organizations to focus on their core business and safeguard the entrepreneurial spirit, keep close to the customer while performing administrative processes more efficient and creating new revenue opportunities as well as reducing risk and costs.

Building an optimal customer-focused organization

Deloitte can help you to build the most optimal customer-focused organization that will provide supporting processes, systems, and value added services primarily to internal customers. To achieve this, Deloitte has developed a methodology to assess which processes can be shared in a Global Business Services organization. Both the methodology and experience allow us to provide maximum value and faster time to implement by leveraging and customizing our standard Global Business Services tools and templates to your organization’s needs. We work at every stage of the Global Business Services lifecycle; from feasibility study, design and implementation to optimization of the Global Business Services function. This includes optimization of the current SSC functions and initial pre-procurement assessment to post contract award optimization for outsourced activities.

Practice and capability overview

Over the last five to ten years we have delivered over 900 successful Global Business Services, Shared Services and outsourcing advisory engagements globally. We provide a breadth of functional expertise covering areas such as finance, procurement, HR, IT, legal, marketing and sales. Our integrated Global Business Services solution approach incorporates areas like strategy, operations, technology, tax, risk and human capital. We are recognized as a leader for Global Business Services combining process knowledge, change management capabilities, understanding of technology, our location insights, and our deep expertise on labor and tax issues.

More information about Global Business Services?

Would you like to know more about Global Business Services? Please contact Bianca den Elsen via +31 (0)6 2254 5204 or


Bianca den Elsen

Bianca den Elsen


Bianca den Elsen leads Deloitte’s Global Business Services and Outsourcing Advisory Services practice in the Netherlands. She has over 17 years of experience in leading large Global Business Services ... Meer