A Digital Workforce | Strategy & Operations | Deloitte Netherlands

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A Digital Workforce

Succeeding in scaling up Robotic Process Automation

Although Robotic Process Automation (RPA) has clearly proven its benefits, enabling the organization to successfully adopt RPA at scale can be a challenge. This article showcases the experience of organizations that successfully rolled out RPA, highlighting the crucial steps in people management and organizational design that guided a successful scale-up.

Robotic Process Automation (RPA) is not new. The attractive business case of RPA continues to stimulate organizations to start piloting. Despite the enthusiasm, a mere handful of organizations succeed in implementing RPA at a large scale. Deloitte’s Global RPA survey has shown that only 4 percent of organizations starting with RPA will eventually ‘scale-up’ (implement more than 50 bots). Year on year this trend only grows with 1 percent. So, what does it take to successfully scale-up RPA?

Successful RPA implementation focuses not only on delivering business value and cost reduction through greater process efficiency but also on delivering a sustainable model for human workforce development and management. Thoughtful change management planning and execution is key to transitioning the organization towards new ways of working with ever increasing automation. Based on the experience of the organizations that have rolled out Robotics, this white paper highlights the pitfalls to overcome and proposes steps to secure the transition to work with a virtual workforce.
 

A Digital Workforce

Succeeding in scaling up Robotic Process Automation

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Do you want to know more on Robotic Process Automation? Please contact Konstantinos Georgakis at +31 (0)88 288 45 25.

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