Insurance carriers are challenged to negotiate a shifting landscape characterized by increasing customer demands, economic and regulatory uncertainty, and rapid public adoption of new technologies and channels. Deloitte’s Insurance Operations practice works with insurance executives to transform disjointed operations into an integrated sales and service delivery system that can support an insurer’s ability to identify, write, and retain profitable customer relationships
The digital revolution is felt to be a threat by many in the insurance industry, especially following the increase of innovative new entrants and the rapid rise of comparison websites. Insurance disrupted focuses on nine applications of digital technology that could have the greatest potential to disrupt general insurance over the next ten years.
Deloitte has substantial experience in supporting Insurers to improve efficiency, quality of their operations and innovate in the area of life insurance and property & casualty insurance.
Deloitte has substantial experience in supporting insurers to improve efficiency and quality of their operations, and to support in innovation of the products and processes.
Current solutions include:
- Operations Strategy
- Lean Six Sigma
- Next generation process optimization with Process X-ray (process mining)
- Robotic Process Automation
- Cognitive Automation
- Operational Management