Dienst

Outsourcing Advisory

Would outsourcing improve your business? Deloitte’s Outsourcing Advisory practice can help you find out. We help organizations evaluate the value of outsourcing and navigate the full life cycle of the outsourcing journey, including IT, Finance, Procurement, and industry-specific processes. The goal is to deliver an environment where outsourced services are structured to perform effectively at a price that is both advantageous to the buyer and profitable for the vendor. This includes: • Strategy – Translating your organization’s executive vision and priorities into an actionable outsourcing strategy tied to specific execution activities. • Negotiation – Developing requests for information and proposals, as well as developing, negotiating, and executing effective agreements with third-party vendors, emphasizing balance between service quality, operational outcomes, and pricing. • Transition – Defining a transition plan that addresses governance, stakeholder buy-in, change management, and other factors that contribute to effective and sustainable outsourcing over time. • Vendor management – Establishing a new vendor management function, or refining an existing one, to drive sustained, efficient service quality.

Your Challenge

Would outsourcing improve your business? Deloitte’s Outsourcing Advisory practice helps you to find the answer. We help organizations evaluate the value of outsourcing and navigate the full life cycle of the outsourcing journey, including IT, Finance, Procurement, and industry-specific processes. The goal is to deliver an environment where outsourced services are structured to perform effectively at a price that is both advantageous to the buyer and profitable for the vendor.

Why Deloitte

At Deloitte, we offer the full range of advisory services related to outsourcing, from strategy to business case development through negotiations, transition and transformation to steady state operation. Crucially, we understand what it takes for a successful long term relationship and operate with an impartial eye to ensure that your relationship will not end up in an ugly divorce.
This includes:

  • Strategy – Translating your organization’s executive vision and priorities into an actionable outsourcing strategy tied to specific execution activities. 
  • Vendor Selection and Negotiation – Developing requests for information and proposals, as well as developing, negotiating, and executing effective agreements with third-party vendors, emphasizing balance between service quality, operational outcomes, and pricing. 
  • Transition – Defining a transition plan that addresses governance, stakeholder buy-in, change management, and other factors that contribute to effective and sustainable outsourcing over time.
  • Vendor management – Establishing a new vendor management function, or refining an existing one, to drive sustained, efficient service quality.

Our solution

A broad variety of results can be achieved through engaging Deloitte as your independent sourcing advisor: from successful selection of vendors for outsourced services at a competitive price to full lifecycle program advisory services helping you to clarify the areas of improvements in terms of budget and pricing model regarding onshore or offshore activities as well as put a structured vendor contract framework.

Contact

Bianca den Elsen

Bianca den Elsen

Partner

Bianca den Elsen leads Deloitte’s Global Business Services and Outsourcing Advisory Services practice in the Netherlands. She has over 17 years of experience in leading large Global Business Services ... Meer