Five Robotic Process Automation (RPA) trends for 2023

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Five Robotic Process Automation (RPA) trends for 2023

What can we expect for automation in 2023?

Robotic Process Automation is not going away; that's something we all know. The automation industry is growing every year, and it's growing fast with the help of Artificial Intelligence (AI); new automation solutions are becoming mainstream fast. That's why we at Deloitte have written down five RPA trends for 2023.

1. More companies will adopt Robotic Process Automation (RPA) to automate low-value, high-volume tasks.

RPA is a form of Artificial Intelligence (AI) that can be used to automate low-value, high-volume tasks. It is estimated that RPA will be adopted by more companies in the coming years, as it can help to improve efficiency and reduce costs. This is likely to happen in a variety of industries, but some that may be particularly affected include customer service, data entry, and telemarketing. RPA can automate these tasks by taking over the repetitive and often mundane steps humans currently have to do. This can lead to increased efficiency and accuracy because human errors will be eliminated, as well as freeing up employees to do other tasks that require creative thinking or interpersonal skills.


2. RPA will become more sophisticated, with better Artificial Intelligence (AI) and machine learning capabilities.

RPA will become more sophisticated by incorporating better Artificial Intelligence (AI) and machine learning capabilities. This will allow RPA's to more effectively automate tasks and processes and improve their own performance over time, making it even more valuable to businesses. Artificial Intelligence (AI) makes it possible for RPA to complete tasks that require a degree of judgment.

RPA will become more sophisticated as it incorporates better Artificial Intelligence (AI) and machine learning capabilities. This will allow it to automate more complex tasks and processes, making it even more valuable to businesses.


3. RPA will be used to automate more complex tasks, such as customer service and fraud detection.

With cognitive automation, RPA can handle more complex jobs without the intervention of a human. For example, machine learning can automatically learn how to address an e-mail about a credit card dispute.

This means that in the future, companies will be able to automate back-office to front-office processes in a way that delivers a smooth customer experience. Cognitive automation can help organizations in this way meet expectations in a world where customers want a transparent, easy digital customer journey.


4. Companies will use RPA to improve employee satisfaction and retention.

Companies will use RPA to automate human resource processes in order to improve employee satisfaction and retention. RPA can be used to automate processes such as onboarding, performance reviews, and payroll. By automating these processes, companies can improve communication with employees and reduce the amount of time HR staff spend on administrative tasks. This will free up HR staff to focus on more strategic initiatives that will improve employee satisfaction and retention.


5. RPA will become more widely adopted in the public sector.

We are already seeing RPA being deployed in the public sector to automate simple, repetitive tasks. This is having a massive impact on productivity, with the UK government estimating that RPA has the potential to deliver a € 2.3 billion return on investment over the next ten years. In the near future, RPA will become increasingly sophisticated and will be capable of automating more complex tasks. We can expect to see RPA being used to handle more sensitive data, such as tax returns, and being employed to tackle more complex tasks, such as identifying fraud.

One more trend that did not fit the list above that is already on the market, but many people don't know yet: Robotis as a Service (Raas).

Robots as a Service (RaaS) is a new business model where companies offer robots to customers as a service instead of selling them the robots outright. This model is similar to other as-a-service models, such as Software as a Service (SaaS) and Infrastructure as a Service (IaaS). However,
there are several advantages to RaaS:

  1. Companies can get their robots into customers' hands more quickly and with less upfront investment.
  2. It allows customers to use robots only when needed and to cancel the service if they no longer need it.
  3. It can offer companies different pricing models, such as pay-as-you-go or subscription-based, which can appeal more to customers than a one-time purchase.


There are some challenges to RaaS as well. First, companies must have a good understanding of their customers' needs to match them with the right type of robot. Second, keeping robots updated with the latest technology can be difficult, which can be a challenge if customers are using them for critical applications.

Overall, RaaS has the potential to be a very powerful tool for companies that want to get into robotics and automation with less upfront investment.

Would you like to learn more about Robots as a Service, Robotic Process Automation, Data Analytics, Business Intelligence our Data Visualization? Our Center of Analytics & Robotics Excellence (CARE) professionals will gladly show you what tailor-made solutions are available.

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