Five things you need to know about AI virtual assistants

Article

Five things you need to know about AI virtual assistants

How Advanced Artificial Intelligence is making lives easy

As our world is becoming more digital, virtual assistants using advanced Artificial Intelligence are forming the bridge between the digital and human world. Offering consumers and businesses support with a wide range of tasks. But what exactly is a virtual assistant, and what could it do for you?

What is an artificial intelligence-powered virtual assistant?

A virtual assistant uses advanced Artificial Intelligence (AI), RPA, natural language processing, and machine learning to extract information and complex data from conversations to understand them and process them accordingly.
By combining information from the past, the algorithms are able to create data models that recognize behavioral patterns and adapt these based on any additional data. By constantly adding new data about the history, preferences, and other user information, the virtual assistant can answer complex questions, make recommendations and predictions, and even start a conversation.

How do RPA, Cognitive Automation, and virtual assistants relate?

Many organizations have integrated Robotic Process Automation (RPA) to take over repetitive and mundane tasks. RPA is an intelligent software program that is very strong at performing repetitive and rule-based tasks with highly structured data. However, this type of rule-based robot can become overwhelmed in other situations. But, thanks to more advanced technology, new possibilities arising. If data is more unstructured or the standardized rules can't be applied, Cognitive Automation can offer the solution. Cognitive Automation refers to the combination of RPA and data science approaches and is especially strong when it comes to textual content. A virtual assistant takes this to the next level as it has a speech and text-based user interface. It has the ability to extract information and complex data from conversations and understand them accordingly. This offers completely new application scenarios where traditional RPA and Cognitive Automation cannot help.

How does an AI virtual assistant work?

Virtual assistants are like the highest level of Robotic Automation. A virtual assistant uses data from multiple sources and places this in context, learning from each interaction. Using advanced language processing, the virtual assistant can process everything that is said or typed and is able to use that to formulate a correct answer. More advanced virtual assistants can process multiple tasks and complex questions using AI and machine learning. They gain insight into one's preferences based on previous choices and data. This way, the interaction with the virtual assistant becomes a personalized experience that meets an individual's needs.

What does a virtual assistant do?

A Virtual Assistant can do a wide range of things. Virtual assistants used by consumers, like Alexa, Google Home, or SIRI, are able to answer general questions and give recommendations based on the user's profile, previous behavior, and additional behavior. But also turning on the lights, making shopping lists, and turning off the heating while on holiday are options that a digital assistant offers the consumer.
Organizations often use digital assistants in customer service to handle incoming communication or internally, for example, to onboard new employees. But also, a lot of IT activities are supported by virtual assistants. They can be used to autotomize frequent tasks like system updates, knowledge management, and even transaction orders.

The advantages of a virtual assistant?

Within an organization, a virtual assistant can improve efficiency and offer support to both employees and customers of the organization. It allows them to offer more services as digital assistants can take over the more routine tasks. Because digital assistants do the more routine tasks, employees can spend more time on other tasks. Not only allowing them to offer more and better services, but it also allows the organization to save money.

This is just the beginning; as AI and machine learning continue to innovate, virtual assistants will continue to become smarter and offer new opportunities.

Do you want to learn more about virtual assistants or any of the related service offerings? Click here.

Did you find this useful?