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Dienst

Deloitte Digital x Customer Experience

Launch your Customers' Experiences into the Future. Today.

The future is here. Transform your customer relationship management into an experience they will never forget and look forward to stronger brand loyalty, a better customer relationship, and a sales process so personal it feels effortless. Learn how we help clients innovate, improve user experience, and maximize the value from customer operations by harnessing the breadth and depth of our digital capabilities.

Platform Solutions

Nowadays, each excellent Customer Experience cannot be realized without excellent & integrated platforms. At Deloitte Digital you get the best of both worlds thanks to the combination of our creative firepower and extensive know-how of customer journeys & countless cutting-edge platforms such as Cognitive EngagementServiceNow and Salesforce.

Get inspired by our success stories from Salesforce World Tour 2018!

Did we spark your curiosity?

Dive into one of the most successful Deloitte Digital customer solutions and learn more about our award-winning work for PostNL by downloading our case.

For more information on how we made this project so successful and how you might become the next success story at Salesforce World Tour 2019, read on to learn more about Deloitte's world-class expertise:

Your Digital Dreamteam

To thrive in the new world of digital, companies need to be faster and smarter, finding new ways to reach customers at every touch point. Success depends on the latest innovations in cloud, analytics, mobile, and social – and a whole new digital mindset.

This is where we will help you outgrow and outperform your competitors thanks to the combined forces of Deloitte’s fast global presence and deep industry knowledge, Digital’s agile and creative firepower, and our unbeatable knowledge of Salesforce and countless other platforms. We’re transforming our own way of doing business – part agency, part consultancy – by infusing every project with bold, innovative thinking to re-imagine customer engagement and transform businesses. Here’s what we have in store for you:

  • Countless of experts across North-West Europe to help you achieve your greatest ambitions
  • Key Industry Knowledge has driven the development of unique assets, designed to help you realize value faster than ever before
  •  Complete End-2-End Delivery enabled by our unique way of doing business, infusing your project with bold, innovative thinking
  • Deep Platform Expertise in digital customer platforms such as Salesforce, combined with the power of AI & Advanced Analytics and acknowledged with over 25 awards
  • Unmissable Omni-Channel Capabilities to help you capture, connect, and act on every customer interaction with interactive applications, digital experiences & seamless data integration

 

Salesforce Solutions

Deloitte Digital and Salesforce can redefine your connection with customers, suppliers and partners to inspire and predict new opportunities, improve service, engagement, and loyalty. We work with forward-thinking companies worldwide to imagine, deliver & run the future across every platform, every device, and every step of the journey. Let us show you how:

Imagine
Deliver
Run

 

  • Salesforce Management

 

 

 

  • Mobile Solutions

 


Let's create your solution, together.

Every project is unique - and so is every solution. At Deloitte Digital we believe in the power of co-creation, combing your expertise with ours to reach incredible results. And we will even do so within the blink of an eye thanks to our Salesforce accelerators & custom solutions beyond Salesforce, aimed at fast-tracking your unique transformation.

Industry Accelerators

Our global industry experts have created world-class Salesforce configurations, suited for your dynamic business environment. No matter whether you’re a manufacturer, healthcare provider, or a financial institution. Our accelerators will kickstart your digital transformation.

 

Beyond Salesforce

When it comes to transforming your customer experience, we are not bound to just one platform. That's why we have developed a broad collection of specialized in-house knowledge with ground-breaking Customer Experience Technologies for true pioneer projects. Get in touch to learn more about our initiatives with Cognitive EngagementServiceNow and more.

Contact one of our partners below to see what Deloitte Digital can do for your Customer Experience with Salesforce and beyond!

Are you instead excited to become part of the solution? Join one of the best customer solutions teams out there & visit our job board for an overview of all vacancies or contact our partners directly. We’re always happy to talk to you!

Talk to us!

Theo Slaats

Theo Slaats

Partner

Als partner in Deloitte Digital help ik klanten in hun digitale transformaties, zodat ze slimmer kunnen engagen met hun klanten en beter kunnen inspelen op gekende en ongekende behoeften. Op die manie... Meer

Mathieu van Bergen

Mathieu van Bergen

Partner

Ik ben in 2008 toegetreden tot Deloitte Consulting als partner met focus op technologie in de Publieke sector. Ik heb meer dan 20 jaar ervaring met grootschalige transformaties. Mijn focus ligt op het... Meer

Michiel van den Heuvel

Michiel van den Heuvel

Partner

I enjoy working with clients in the Consumer Business industry on developing profitable client relationships through the implementation of Customer Relationship Management processes and supporting bus... Meer

Peter van Tilburg

Peter van Tilburg

Partner

Peter is an internationally experienced technology strategy, sales and delivery expert which is underpinned by 20 years of experience working on various CRM, Digital and Cloud related client engagemen... Meer