Dienst

Salesforce

Deloitte Digital’s Salesforce practice brings a new digital mind-set to the complex challenge of transforming customer engagement. We work with forward-thinking companies worldwide to reimagine and build solutions for connecting to customers across every platform, every device, and every step of the customer journey. Using our design, industry, and Salesforce knowledge, we help you create artfully engineered experiences that combine the power of digital, mobile, cloud, and social technologies. Our work is distinguished by our clients’ results and our ability to provide: • Creative firepower with innovative IQ, digital capabilities, and agile approach • Industry perspective with practical insights, strategic clarity, and industry accelerators • Salesforce experience with depth and breadth of capabilities recognized by various awards and analyst reports • Engineering excellence with the whole solutions and operational scale to deliver digital transformation programs

Your Challenge

Re-imagine your connection with customers

To thrive in the new world of digital, companies need to be faster and smarter, finding new ways to reach customers at every touch point. Success depends on the latest innovations in cloud, analytics, mobile, and social – and a whole new digital mindset.

Deloitte Digital’s vision is simple. We empower our clients to re-imagine how they connect and engage with their customers. Our goal is to be the best in world at driving digital transformation using the Salesforce platform. By redefining your customer’s digital journey, you can look forward to stronger brand loyalty, a better customer relationship, and a sales process so personal it feels effortless.

We’ve transformed the traditional model of the way we work. We are one part agency and one part consultancy. Allow us to show you how our designs inspire, our industry experts understand your challenges, and our global team makes one-to-one customer relationships a reality.

Why Deloitte

Different is better

No one likes to be marketed to, but everyone loves a great experience. It’s in our digital DNA to help you create just this experience for your customers. The Deloitte Digital Salesforce practice is different in four distinct ways – creative firepower, industry perspective, Salesforce experience, and artful engineering.

 

Creative Firepower

Deloitte Digital has honed our ability to look at complex problems in new ways to help companies move at the speed of digital. We can infuse your projects with bold, innovative thinking to help you re-imagine customer engagement and business transformation.
We’re making significant investments in creative talent and emerging technologies. The creative teams in our 18 studios across the globe, can deliver the high-impact digital experiences that inspire engagement, preference, and loyalty.

 

Salesforce Experience

Deloitte Digital has a long history teaming with Salesforce. This means we work hand in hand with each other, for the best possible outcome for your business. As the Salesforce eco-system grows we are expanding our credentials to include leading cloud technology companies - from CPQ to field service.
With Salesforce professionals in 28 countries, we are available to deliver where you need us. Our Agile methodology is baked into every project we do, from day one. We use proprietary project management tools and work is managed through quick iterations called sprints facilitated by the scrum master, and progress is visualized with Kanban-inspired tools.

Our Solution

Industry Perspective

Deloitte Digital offers practical insight from experienced industry practitioners. Our strategic clarity comes from a deep knowledge of the sectors and specific methodologies developed from years of honing best practices. We are a certified provider of Salesforce Fullforce industry solutions. These offerings include deep specialization in Banking, Insurance, Life Sciences, Healthcare, Manufacturing, Media, Retail and Public Sector. We are also recognized for our innovation in Salesforce Service Cloud, Sales Cloud, Force.com, Communities, Wave Analytics Cloud, Marketing Cloud and Salesforce1.

 

Artful Engineering

Customer engagement in the digital world goes far beyond CRM. We can empower your Salesforce implementation with mobile apps, digital experiences, interactive applications, and seamless data integration. New technologies and business models make one to one customer relationships a reality.

Contact

Theo Slaats

Theo Slaats

Partner

Ik ben Chief Information Officer (CIO) van Deloitte Nederland en co-leader van Deloitte Digital, maar ook een ervaren CRM/Salesforce.com consultant. Met 20 jaar ervaring in business en IT transformati... Meer

Marc Verkuijl

Marc Verkuijl

Senior Manager

As a registered CRM professional I have a passion for making organizations more customer focused. With more than 15 years of experience I have an extensive track record in implementing CRM technology ... Meer

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