SAP Customer Transformation

Evolve the way that our clients interact with their customers using SAP CRM, SAP Hybris, BRIM, Vendavo, Mobile Sales Application (SAP Fiori), and Vistex. The sub-capabilities include S/4HANA Customer Service| S/4HANA Sales & Marketing | Hybris Billing| S/4HANA Revenue Management| Single Stack

Your Challenge

Technological developments have created a climate in which customers are more demanding than ever before. In order to deliver a competitive advantage, delivering superior customer experiences is required.

This requires an integrated solution and a shift toward customer centric thinking when deploying new technologies—a shift that puts new emphasis on customer engagement and the customer journey.

But using SAP technology to initiate, grow and sustain profitable customer relationships can be quite a challenge.

Why Deloitte

  • Our “single stack” of SAP technologies and supporting services provides a SAP-centric solution for unifying processes along the customer journey, and incorporates offerings such as SAP ERP, SAP hybris Commerce, SAP Cloud for Customer, and SAP Supply Chain Management to provide a highly customizable solution for digital transformation.
  • We have applied our deep industry experience to create a wide range of preconfigured SAP CRM—based solutions for companies looking for a nimble, responsive approach to CRM.

Our Solution

Our SAP Customer Transformation specialists offer a range of services that can help you target new markets and improve the customer experience.

We offer advanced analytics to help you acquire, mine and manage valuable customer data. We can help you with SAP-centric solutions to optimize your customer experiences.

Additionally, we provide complete CRM services and strategies that can help you improve lead generation as well as initiate, grow and sustain profitable customer relationships.


Joeri Bergacker

Joeri Bergacker


Joeri is a Director within the Technology practice of Deloitte and leads the SAP Solutions Service Line in the Netherlands. His focus is on business transformations enabled by SAP ECC, S/4 HANA and/or... Meer

René Koenraad

René Koenraad

Senior Manager

René Koenraad is a Senior Manager within the Technology practice of Deloitte Consulting and is part the SAP service line in the Netherlands. René has more than 10 years of experience in SAP/ERP projec... Meer