We are excited to invite you to an exclusive breakfast event where we will delve into the latest trends in service excellence and how AI can enable great customer experiences. Do you have any bad customer service experiences? So do we, and we are ready to explore the pressing question: Why do customers accept the current state of disconnection, and does it really need to be this way?
During this engaging session, we will set the scene by exploring the current trends and challenges in the customer experience domain, focusing on service excellence. We will raise critical questions about the disconnection customers feel today and explore how to rethink and reshape for a better way forward.
Our discussion will seamlessly transition into how enabling technologies from Salesforce and Agentforce are uniquely positioned to help all industries meet and exceed customer expectations. Discover innovative solutions and strategies that can transform your customer interactions and drive exceptional outcomes.
Agenda:
- Welcome and Introduction
- Trends in Service Excellence and the Disconnected Customer
- Elevating customer experiences through AI and Salesforce Agentforce
- Use cases for inspiration
- Q&A Session
Do you have any questions? Please contact Mie Cecilie Hoang (contact information below)
Contact person
Cecilie Nordbø
Cecilie is team leader for the offering Customer and Marketing. Cecilie holds more than 20 years of experience from technology and transformation projects within Banking, Retail, Telecom, Health and Non-profit. Her experience includes strategic and operative execution of CRM & Marketing Automation , IT migrations, Data Governance & Masterdata management. Her overall goal is to increase customer profitability and efficiency through the use of technical solutions that support business processes.
Bent Ove Jørgensen
Bent Ove works in the Customer department and has over 17 years of expertise in experience strategy, business development, and digital transformations on both the client and supplier side. He is passionate about the need for companies to adapt to the ever-changing demands of today's informed and high-expectation customers. Bent Ove has extensive experience in digital transformation and crafting seamless experiences focused on customers, employees, and technology, delivering consistent outcomes that build competitive advantages and accelerate revenue growth. His expertise lies at the intersection of customers and technology, ensuring products, services, and systems meet user needs through the use of design thinking methodologies and successful implementation of change.
