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How the Corona crisis may influence important aspects of organizational culture

COVID-19 response: Psychological safety and trust

How can business leaders build and nurture a culture of organizational trust and psychological safety in times of the corona crisis?

Few have experienced a crisis with such substantial consequences for public health, society, and the economy as the world is undergoing with the coronavirus disease (COVID-19) outbreak. Overnight, governments decided to lock down countries. Social distancing, travel restrictions, and predominantly remote ways of working became, for most of us, unfamiliar constraints to our everyday life.

We are experiencing a time of considerable uncertainty. The aspects of life that are important to us, that motivate us, and that we pay attention to have changed dramatically both in our personal and professional lives. For many, staying healthy, and having a secure job that is providing steady income is now more important than self-realization and personal growth. It seems we have moved a few levels down in Maslow’s famous hierarchy of needs.

In this article, we explore neuroscientific models that explain the way we collaborate with, and are influenced by, others - and the implications of these behaviors in the current context of the corona pandemic. Based on this understanding, we give concrete advice on what business leaders can do to build and nurture a culture of trust and psychological safety in these challenging times.
 

How to build and nurture a culture of trust and psychological safety

  • Develop a shared understanding of the situation and need for change in a way that cognitively connects the organization’s past, present, and future
  • Mobilize and actively play out the established foundations of trust in the organization
  • Create social environments where employees feel safe to be vulnerable, to share their emotions, and to ask for help to work through negative emotions
  • Involve employees in decisions and give them collective voices
  • Ensure that employees know that their effort is important and valued by keeping regular contact and providing feedback
  • Utilize shared leadership models when communicating and collaborating virtually

Read the full article here.

Psychological safety and trust

How can business leaders build and nurture a culture of organizational trust and psychological safety in times of the corona crisis?

Download the full article
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