Our previous blog highlighted the key success factors insurers should consider while working towards meeting the requirements of IFRS17 ahead of 2023.
It is important to reiterate that this new standard is not just a discrete accounting change. IFRS17 creates a complex end-to-end change for insurers, with multiple functions from across the business needing to work hand in hand to create a workable IFRS17 solution initiated in policy admin systems and ending in publicly disclosed financial statements.
Many can see the challenges in this, but some will also recognise opportunities that present themselves with this overhaul and seize the chance to realise benefits beyond just ‘strict compliance’.
Tight timelines and other change priorities
As IFRS17 comes into effect on 1 January 2023, comparative income statements and an opening IFRS17 balance sheet will be required in 2022. This means parallel runs are likely to be required within the next 12 months as insurers will need to test their IFRS17 functionality whilst still operating on IFRS4, putting a strain on already busy reporting resources. These test cycles are key to providing an IFRS17 financial impact assessment, verifying the end-to-end solution operational readiness and mitigating cut-over related risks. This type of exercise is likely to drive up the complexity and cost of implementations.
From a wider change agenda perspective, other concurrent transformation initiatives - such as M&A activities or technology upgrades - may be prioritised against the IFRS17 project. Rather than competing for the same resources, connecting and aligning these inflight change initiatives to the IFRS17 project will present opportunities to improve existing actuarial and finance frameworks, operating models and technology solutions.
Strategy, Financial Planning, Reporting and Analysis
IFRS17 creates the opportunity to reassess the product, channel and market strategy as well as pricing. By using IFRS17 financial impact assessments, finance and actuarial will be able to partner with the business and adopt a forward-looking approach to refine the business strategy.
The requirement for more transparency and a greater level of detail will create an opportunity for greater insights and better analysis for the finance and actuarial functions.
Operating Model, Process and Controls
An IFRS17 integrated operating model across operations, actuarial, finance, technology and data will need to be defined to adapt to the new IFRS17 requirements, technology, capabilities and competencies. From a process perspective, there will be additional pressures on fast-close as new IFRS17 processes will need to fit within the working day timetable.
Controls and quality assurance will need to be implemented within the whole IFRS17 process chain. Impacts on the overall control framework will be closely monitored by the second line of defence and internal audit functions and could trigger more holistic reviews to improve the control environment.
This creates the prospect, through automation of manual processes and improving efficiency, to shift the finance and actuarial footprint towards areas of higher value add.
Technology and Data
Technology upgrades will be required for existing architecture components such as actuarial models, general ledger, EPM tools, finance and actuarial data warehouses and reporting tools. Brand new architecture components will need to be implemented and rolled out with accounting rules engines, IFRS17 sub ledgers or IFRS17 calculation engines.
Larger volumes of data at greater granularity will drive complexity of the data architecture. Challenges regarding data quality, master data management, data reconciliations and end-to-end integration will certainly arise during implementation.
Sub optimal technology choices could be a threat to the architecture flow, but the design creates the opportunity to seamlessly integrate calculation with reporting systems, clarifying the end-to-end dataflow, and building an accelerator for future data and analytics change initiatives.
Change governance and Culture
Enforcing this complex end-to-end change will require a well-structured programme with strong programme disciplines spread across the functionally agnostic workstreams. IFRS17 implementation will require robust governance structures with broad representation and involvement of senior leadership, ideally linked to the industry and regulators.
Key design decisions will need to be managed through a dedicated mechanism to control cross functional impacts along with associated costs and benefits. This will be the opportunity to make future proofing and optimal design choices that will lay the foundation for future changes.
Lastly, there is a genuine opportunity to instil a ‘change culture’ in people through active participation from all major business and functional areas. Adequate business readiness, stakeholder engagement, communications and training will be key tools to improve confidence in estimate levels and effectively get over the line on 1 January 2023.
Connect with our team to hear how we can help you getting to the finish line in the best way and fast track the implementation process.
I have extensive practical, strategic and operational experience in the Insurance Industry, where I’ve developed a passion for the end-consumer and how the right needs-based insurance solutions can enhance their financial wellness. This is something I’ve gained through working in the insurance sector for almost 25 years across a number of countries. Through my various roles including Chief Actuary, Chief Customer Officer and Chief Digital Officer, I have developed a deep understanding of the challenges insurers face. Since joining Deloitte New Zealand in 2018, I have led various cross-functional engagements for NZ insurers, including supporting pre- and post-merger activities, IFRS17 implementations and customer and conduct deliverables. I also lead the Actuarial and Insurance practice for New Zealand. I have a passion for the consumer and enjoy partnering with insurers to deliver exceptional customer outcomes. I also love working with people and connecting multiple skillsets to create an outcome that would not have been possible without extensive teamwork and collaboration.