Posted: 04 Dec. 2020

Knowledge Management: Creating context for a connected world

In celebration of the launch of our 2020 Global Human Capital Trends report, we've been hosting a series of open webinars on each of the ten trends. A Deloitte New Zealand webinar earlier in the year took on trend five – namely, ‘Knowledge management: Creating context for a connected world’. Knowledge management includes how organisations hold, share and utilise knowledge effectively. As the report points out, “knowledge has been and will continue to be a key competitive differentiator when it comes to driving organisational performance.”

This webinar was facilitated by Deloitte Human Capital Partner Hamish Wilson and Dan Howell, an Associate Director in our Organisation Transformation team, who lead the discussion on the trend and its relevance in today’s global environment. Dan was joined by guest speaker Brian Yanko from New Zealand Police, who provided a tangible example of how to manage knowledge within an organisation.

Dan provided an overview of the trend, including how it has evolved from developments around learning and the future of work seen in previous years. He explained that many organisations have acknowledged that creating and preserving knowledge across evolving workforces is important for their success over the next 12-18 months. This is particularly due to the rapidly increasing amount of information which people and organisations are handling, as well as increasing movement of workforce (i.e. employees changing jobs). In fact, 64% of New Zealand organisations say the biggest factor for developing knowledge strategies is the risk of losing knowledge due to workforce movement.

However, 70% say the largest barrier for effective knowledge management in a lack of technology infrastructure. Dan explained that although this is often a barrier, it is also important to consider organisational culture, ways of working and learning mechanisms, which can ensure knowledge is maintained and well managed.

Brian Yanko from New Zealand Police shared stories on the evolution of knowledge management at his workplace, which previously relied on a culture of people sharing their notebooks and the ‘quick notes’ they refer to while completing their daily tasks.

To enable more widely-shared knowledge and a long-term approach, New Zealand Police developed an app-based ‘knowledge hub’ called CheckPoint. CheckPoint provides information at the fingertips of all police staff, the moment they need it. This information is presented in a bite-sized format, considering data which showed that users typically spend 52 seconds on any one page.

Brian explained that the material in CheckPoint was selected by asking users and management what they needed. Brian had some great advice on how to get started on this journey – start small and grow from there, focus on the people and what is in it for them, and focus on distilling information down to the key points.

Our webinar concluded with some compelling questions and discussion on how we might create a culture that recognises the value of knowledge sharing and leverages knowledge for the benefit of both individuals and organisations.

You can watch a recording of this webinar, and the others in this series, here. Find out more about the 2020 Global Human Capital Trends here, and reach out to the Deloitte New Zealand team if you would like to talk about how we can support your organisation with knowledge management.

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Hamish Wilson

Hamish Wilson

Partner - Consulting

I know that people have the greatest influence on the success of any organisation. Every major organisational change, whether it’s seeking to achieve strategic objectives, looking to reduce cost, retain customers or pursuing speed or flexibility within the business, impacts an organisation’s “people”. This is what motivates me! I enjoy working collaboratively with clients, sharing my expertise and experiences to help them solve their people-related challenges.

Jennifer Rozendaal

Jennifer Rozendaal

Senior Consultant - Organisation Transformation

Jennifer Rozendaal is a Senior Consultant in Deloitte New Zealand's Organisation Transformation team.