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I lead our Strategy & Business Design practice and our social innovation and impact services in New Zealand. My focus areas are operating model change, transformation of social services and human centred design. I help organisations transform their business through changes to people, process and technology – and to do this in a way that is collaborative, innovative and truly customer-centric. My passion is for bringing together individuals and organisations to address ‘wicked problems’ at multiple levels: changing systems to transform outcomes, redesigning services to be simpler and generate better outcomes, and shifting mind sets to focus on growth, innovation and impact. My work has included leading large scale organisation change with my clients, including redesign of social housing services, welfare payment services, accident compensation services and child care and protection services – through the stages of the design, prototype and implementation.