Trustpower takes retailer title at Deloitte Energy Excellence Awards

Chevron recognised for community driving mentor scheme Special award for Keith Turner  

Trustpower was named Consumer NZ Energy Retailer of the Year at the Deloitte Energy Excellence Awards in Auckland last night.

The Tauranga-based retailer was recognised for its sharp commercial innovation and the extraordinary customer growth it has achieved in the past year.

Since mid-2014 the company has added almost 30,000 electricity and gas customers, largely thanks to its combined electricity, gas and telecommunications packages. It was the highest scorer of the ‘big-five’ retailers in the 2015 Consumer NZ survey, and was rated highest for its ability to solve customer problems.

Powershop and Energy Online were named finalists in the category, which was judged in conjunction with Consumer NZ for the first time this year. More than 8,000 members of the organisation participated in this year’s survey.

Consumer NZ chief executive Sue Chetwin says increasing customer choice, and the ease of switching supplier, have made retailers much more competitive and innovative. That was reflected in the finalists named last night.

“We’ve been surveying customer satisfaction of energy retailers for many years, and it was very important to us to be able to use the results of that surveying to assist in choosing who would be the Consumer NZ Energy Retailer of the Year,” she says.

“Our role as watchdog is incredibly important, but so is rewarding business and service providers who get it right for consumers.”

More than 640 guests attended the spectacular black-tie event at the Langham Hotel.

The Minister of Energy and Resources, Hon Simon Bridges, was the guest of honour and keynote speaker at the event. The minister congratulated all the winners and finalists.

“These awards set a benchmark for the sector to aspire to. Industry excellence is part and parcel of maintaining a competitive edge, both domestically and in the international arena. 

“Enhancing performance across the sector will help us to build credibility in our broader NZ Inc brand so we can help businesses to open doors in global markets, including the promotion of our renewable expertise.”

Fuel retailer Chevron New Zealand won the Community Initiative of the Year award for the driving mentor scheme it runs with community groups, the New Zealand Transport Agency, the Automobile Association and Hyundai.

Mike Dunstall, general manager of geothermal resources and development at Contact Energy, was named Energy Executive of the Year for his leadership of the firm’s $1 billion Wairakei investment programme.

Former Meridian Energy chief executive Keith Turner was recognised for making an outstanding contribution to the energy sector.

Turner was Meridian’s first chief executive. In his nine years with the business, the company commissioned three wind farms in New Zealand, developed and sold the Southern Hydro business in Australia and completed the second tail-race at Manapouri.

But Energy News editor Gavin Evans says the award particularly recognises Turner’s contribution to the creation of the competitive electricity market during the 1980s and 1990s.

Turner was a member of one of the very first task forces that looked at the structural options for the industry in New Zealand.  He served on the establishment boards for Transpower and Contact Energy and was a founder director of electricity market company M-Co.

But Evans says Turner’s biggest and longest lasting contributions probably came from his championing the use of early computer models for optimising generation and his success securing on-going access to Maui gas for the power sector during the 1990 contract renegotiations.

The MC for the evening was Sky Sport commentator Tony Johnson. The opening featured a performance by Auckland-based neon and multi-media dance group Vospertron. Black Sticks captain Anita Punt entertained during an after-dinner interview on what it takes to compete at the international level, and how her team is preparing for the Olympics in Rio de Janeiro in August 2016.

Toby Stevenson, chair of this year’s judging panel, says the calibre of entries was very high and they were a real pleasure to judge.

“All year round people in the sector, including everyone in this room of course, are innovating, competing, doing deals, building projects and keeping our workforce safe,” he said.

Last night’s awards were the sixth since 2010. Deloitte is the principal sponsor.

Deloitte partner and energy sector leader Scott McClay congratulated all the finalists, in both the awards’ existing and new categories.

“You represent the who’s who of the energy sector.  There certainly are some fantastic projects, initiatives, individual efforts and companies being recognised.

“Deloitte is thrilled to be a part of it.”

The event is run annually by Freeman Media, publisher of online news and information service Energy News


Innovation in Energy Award – sponsored by Gentrack

Transpower - emsTradepoint                        

Energy Project of the Year – sponsored by ITL

Contact Energy – Wairakei investment programme

Health & Safety Initiative of the Year – sponsored by the Electricity Networks Association

Shell Todd Oil Services – Zero harm@Ruru

Environmental Initiative of the Year – sponsored by Transfield Worley Power Services

Powerco – Gas environmental programme

Editor’s Award for Outstanding Contribution to the Sector – sponsored by MB Century

Keith Turner

Young Energy Executive of the Year - sponsored by ABB

Kerry Williamson – Shell New Zealand

Energy Executive of the Year – sponsored by WorleyParsons

Mike Dunstall – Contact Energy

Large Energy User Initiative of the Year – sponsored by Element magazine

Norske Skog Tasman – Minimising energy costs at Tasman mill

Community Initiative of the Year – sponsored by PEPANZ

Chevron New Zealand – Community Mentor Driving Programme

Consumer NZ Energy Retailer of the Year


Contact: Neil Wembridge – Freeman Media, Organiser – 021 190 2971

High-resolution photos available on request



Media contact:

Matt Huntington 
Deloitte New Zealand
Communications Manager
04 470 3771


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