2020 Director's Alert
Reimagining governance and oversight amid digital disruption
New Zealand – 10 February 2020 – The 2020 Director’s Alert, released by Deloitte, challenges boards to stretch their imaginations. Digital and cognitive technologies, risk measurement and mitigation, and opportunity maximisation will all require insight and creativity from boards who are often more accustomed to rational problem solving.
Traditionally, board members have not been expected to use their imaginations in their governance roles. Rather, boards were required to bring sharp enquiry, sober judgement, and sound advice to their oversight of organisational risks and the executive team’s approach to managing them.
However, as technological advances such as artificial intelligence (AI), automation, and robotics change the business landscape and 95 percent of board chairs cite disruption as an issue requiring attention in the near future1, case can be made for creativity.
“We know that technological advances in AI will impact on the culture of the businesses in New Zealand,” sad Grant Frear, partner at Deloitte New Zealand. “We also know that these technological advances bring risks and opportunities that demand a focus on a business’s purpose, trust and reputation combined with an open-minded consideration of risk identification and management.”
Research by Deloitte2 indicates that boards that actively engage with technology issues typically perform better financially. And, in a survey of more than 500 executives across a range of industries, 58 percent of organisations had started to use robotic process automation and AI at some level in 2019.
“With the increased use of artificial intelligence, automation, and robotics in business, boards must step up and consider the associated risks,” said Frear. “These risks must be identified, understood and actively monitored by the executive team under oversight of the board.”
“Boards must consider the potential upsides like savings, alongside cultural factors and risks,” said Frear. “Boards should be asking creative “What ifs”? What if our competitors treble their processing speed? What if AI could do that role? What if this impacts on our reputation with employees and customers?”
Risks to brand and reputation, and thus to revenue and shareholder value, are of particular concern to the board. These risks can stem from seemingly small decisions about AI uses and applications.
“Boards must employ their imaginations alongside their hard skills and have candid discussions about the implications and monitoring needs of AI, automation and robotics,” said Frear. “They need to think beyond what is probable and extend themselves and their businesses into what is possible.”
“The stakes are too high to take shortcuts and not consider the unintended consequences technology may have on employees, customers, and society at large,” said Frear.
“Boards must ensure their companies have the right culture in place to meet, manage and take advantage of technological advancements in an ethical manner.”
1. according to Deloitte’s report, Chair of the Future, 2018