Digital Customer

We live in a digital world, and this is where you’ll find your customers. It’s also a crowded space, where businesses compete 24/7 for the attention of consumers. Deloitte Digital can help you raise your game and turn your sales and service operations into digitally-powered engines for growth.

Energise your sales and service operations by leveraging insight-driven strategies and advanced technology solutions. Enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We’ll help you make those moments memorable for your customers, and integrate your whole business around those moments—whether it’s a trip into your supply chain, logistics, and fulfilment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.

One way to drive customer relationships and help boost results is by leveraging Deloitte Digital’s Salesforce solutions team, which brings state-of-the-art knowledge to every engagement. We also leverage alliances with market leaders like Microsoft, ServiceNow, Oracle, and SAP.

Cutting edge, digitally-enabled sales and channel systems

Our teams will work with you to imagine, deliver, and run the capabilities needed for cutting-edge, digitally-enabled sales and channel systems. We’ll help you formulate your go-to-market strategy, taking into account design incentives, sales effectiveness, and a 360-degree view of the customer. We’ll also harness the game-changing power of technologies such as artificial intelligence, natural language processing, and cognitive computing.

With customers increasingly citing service as a key driver of loyalty to a brand, your business can’t sit still when it comes to delivering memorable service experiences. Deloitte Digital keeps you ahead of the game, helping you design and activate next-generation, digitally-enabled customer service capabilities. We’ll work with you to combine the latest digital technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer care.

Immersive digital experiences, powered by technologies such as augmented and virtual reality, are the future of the customer experience. Deloitte Digital helps you deliver on that future now, combining technology and design with creative arts to build unforgettable human experiences—both digital and physical.

Building the best practice - Fletcher Building

In the new world of marketing—personalized, contextualized, and dynamic—CMOs are partnering with their technology organizations to bring control of the human experience back in house, with a fresh arsenal of experience-focused marketing tools.

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A tidier structure - Waste Management

The residential sales channel was an isolated project in an ongoing digital strategy, so Deloitte Digital had to build with the future digital profile of Waste Management in mind, while ensuring functionally and visually, the outcome aligned with what already existed.

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A direct link - Lifeline

Lifeline needed to diversify their communication channels to extend their reach and give a better service to New Zealanders. Text and web chat counselling services were identified as the best way to do so, and the execution of chat needed a robust authentication and gateway structure to deliver on their existing safe and integrated services.

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