Partner - Consulting
As a Partner in our Consulting practice and the NZ lead for our Customer and Applied Design offering, I am focused on customer experience-driven product and service design and experience-led transformation. I have worked with some of Australia and New Zealand’s largest telecommunications, utility and financial services organisations combining strategy, research, design and technology to deliver new or improved product and service concepts and experiences for their customers and their people.
I am a passionate advocate of co-creation and insights-driven design as a mechanism for driving meaningful business change and enjoy supporting my clients on their own Design journeys, helping to build capability in designer mindsets and the application of Design Thinking methods and tools. I have over 15 years of consulting, design and leadership experience.