Serving the customer and shaping the business
The superannuation industry wants Australians to be as comfortable as possible in retirement. Its aim is to give Australians financial security and value throughout their whole lifetime – from their working life into retirement. And as younger Australians begin their saving journey, it aims to support financial literacy by building smarter services and technologies.
In the following articles we outline how best to navigate the complex areas of service so that superannuation funds can meet their customers’ needs. Whether those needs are technological and about delivering an intelligent assistant, or cultural and meeting the regulatory requirements for good conduct. We also discuss the game changers around competition and operations as well as best pricing. And we explore funding options, investment strategies and hedging.
Published: November 2017
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