social impact team collaborating on a desk with papers displaying colourful pie graphs


Social Impact Consulting

Delivering the best outcomes for Australia’s most vulnerable communities

Deloitte’s Social Impact Consulting team focuses on shaping the social services ecosystem across government, business, the social sector to deliver the best outcomes for Australia’s most vulnerable communities. We believe in profit-with-purpose and the opportunity for business to close the trust gap with consumers and the community.

Our Purpose

Facilitating cross industry impact is at the heart of what we do. Our dedicated Social Impact Consulting team works alongside the government, business and social sectors to create a truly inclusive society that delivers the best outcomes for Australia and its communities.

We are passionate about contributing to agendas of national significance including shaping the future of the disability sector, reducing long-term welfare dependency and developing new funding and service delivery models to tackle complex social challenges at scale.

The team and I are passionate about bringing the latest trends in strategy, technology and innovation from other industries and global players to empower and drive change across the Australian social sector - Tharani Jegatheeswaran, Partner, Deloitte Social Impact Consulting

What we do

We work collaboratively with government, business and the social sector to improve outcomes for Australia’s most vulnerable communities. With expertise across community services, disability, aged care and international aid, we are passionate about creating a more inclusive society.

Social Sector

Not-for-profits and social sector organisations are facing significant changes in Australia with government reforms, digital disruption, new entrants, declining donor dollars and an environment of increased competition and public scrutiny.

We work with the social sector to navigate these changes and help organisations deliver sustainable outcomes that are aligned to their vision and mission. By combining our deep understanding of the social sector with our expertise in strategy, operational transformation, technology and impact measurement, we are able to support these organisations to deliver greater social impact.

Since the 1920s, the Salvation Army has operated as two separate and independent Territories in Australia. Recognising the opportunity for increased impact, The Salvation Army announced the unification of the two Territories to form one national organisation to align its vision and release more of its finite resources to front-line mission delivery.

Deloitte partnered with the Salvation Army on a three-year transformation to form a national organisation, with one vision, one operating model, and one culture in one of the largest social sector transformations in the country. In supporting the Salvation Army with its transformation, we took a collaborative and consultative partnership approach to engage its people on the journey. This included:

  • Designing and supporting the implementation of a national operating model that was approved by the National Cabinet and international headquarters in London.
  • Designing a detailed front-line model involving two 'proof of concept' trials being run across Australia to test the implementation and incorporate learnings for the national roll out;
  • Delivering implementation and leadership coaching which enabled the successful roll out of the new front-line model in the first four States.

With our support, implementation of this collaboratively-designed operating model has been smooth, and has brought to life the Salvation Army's vision for meeting the needs of the community in a holistic and unified way.

Business Sector Photo


Funding reforms have also created opportunities for new market entrants to deliver value and impact to communities in need. In anticipation of this changing market landscape, we work with businesses and the private sector to better understand the potential opportunities and role they can play in achieving 'profit with purpose'.

We also support the private sector to engage with the public and social sectors to collaborate on shared value initiatives, enabling each party to play to their strengths and design solutions that tackle complex social issues at scale.

Australian Unity's Aboriginal Home Care (AHC) is the largest provider of Home and Community Care Services to Aboriginal peoples in NSW, providing culturally appropriate services, with staff who are predominantly of Aboriginal and Torres Strait Islander descent. After ~18 months since the transition from the Department of Family and Community Services (FACS), the Australian Unity Leadership team was keen to expand this business and serve the needs of Aboriginal people nationally.

To help Australian Unity achieve its aspirations, Deloitte was engaged to conduct a market scan to identify opportunities and subsequently support the development of a 3 year growth strategy, a high-level target operating model, and implementation roadmap. We worked with the AHC team to undertake:

  • Extensive customer engagement to understand the needs of customers and keep this front of mind in the design of a national business,
  • Detailed market analysis to quantify and validate the financial opportunity, and,
  • Internal stakeholder engagement to co-design a business proposition with executive buy-in.

This work has enabled Australian Unity to establish an Aboriginal services business unit to better serve the communities in which it operates.

Government Photo


As part of the move towards commissioning and contestability, there is now an unprecedented need to facilitate collaboration between government and the social sector. To successfully support this, it is critical that Australia enables a vibrant social sector that can deliver services efficiently and effectively.

With this in mind, we work at the intersection of government and the social sector to co-design policy and funding initiatives that deliver greater outcomes for vulnerable communities and make better use of government's funding envelope.

In the 2016 budget, the Commonwealth Government announced the launch of the Trial Test and Learn (TTL) fund, a $96.1 million fund to finance innovative policy interventions that reduce the risk of long-term welfare dependence.

The fund leverages actuarial analysis of the social security system to identify groups at elevated risk of long-term welfare dependency.

The Department of Social Services (DSS) engaged Deloitte as a trusted partner for Tranche 1 of the TTL Fund. We brought together a cross-functional Deloitte team that included social sector expertise, human centred designers and economists to work with the Department of Social Services and idea proponents. Together, we co-developed and prototyped three project proposals that aimed to reduce the risk of long-term welfare dependency amongst young carers and young parents.

These were submitted to the Minister for Social Services for funding approval and were among the first set of ideas to receive funding from the TTL fund.

Our Team

Consulting team

Contact us

Lyndel Melrose

Lyndel Melrose

Partner, Consulting Services

Lyndel is a Partner in our Consulting practice with oversight for human capital consulting services. She has a deep human capital, change management and organisation development background gained thro... More