Transforming patient communication through artificial intelligence

Every day, artificial intelligence solutions break new ground in supporting clinicians with the patient experience. Advances in machine learning, cognitive processing, and natural language solutions enable a new horizon of clinician support to be realised.

However, AI has a broader application beyond clinician support. Transforming service operations within our hospitals is a critical component of transforming patient care. Here at Deloitte we’re proud to help drive this change through developing AI enabled tools such as DeloitteASSIST - transforming the way that patients and nurses communicate.

What is DeloitteASSIST?

DeloitteASSIST is an AI enabled patient communication solution enabling patients to request assistance without the need to press a button. Simply by speaking their request, nurses are alerted to their need, with AI prioritising and smart-routing requests to the right resource to meet the patient’s needs.

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How does it work?

DeloitteASSIST reimagines the patient assistance journey by facilitating data-rich communication pathways between the nurse and the patient. It provides the following key benefits:

Supports positive patient outcomes: DeloitteASSIST provides immediate response to patients, confirming they have been heard and that a nurse is on their way.  Patients also have the ability to access FAQs, without a nurse required.

Released time for nurses to care: Nurses can spend around a quarter of their time completing tasks that are not critical patient care activities. DeloitteASSIST changes nursing working processes by using AI to eliminate unnecessary activities.

Improved patient experiences: DeloitteASSIST supports patients in getting access to the support they need in a timely manner. It helps nurses to prioritise, and provide a supportive environment for recovery. DeloitteASSIST also connects patients with entertainment services and can enable smart controls of the patient environment (for example lights, T V, blinds – if connected and smart enabled).

Using the most recent advancements in technology, DeloitteASSIST combines the capabilities of speech recognition, natural language processing and artificial intelligence to transform the way we care for patients.

For more information, please contact one of our healthcare team.

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Lyndel Melrose

Lyndel Melrose

Partner, Consulting Services

Lyndel is a Partner in our Consulting practice with oversight for human capital consulting services. She has a deep human capital, change management and organisation development background gained thro... More