Solutions

Customer & Marketing Strategy

Deloitte’s Customer and Marketing Strategy team helps organizations create executable strategies for growth and value creation, portfolio optimization, differentiation and disruption. We help clients achieve organic, customer-centered growth. We regularly work with marketing, brand, or strategy executives who have a mandate for achieving long-term initiatives while pressured to demonstrate impact and return in the near term. We help them design and deliver customer insight-anchored change and growth in their enterprises. Our services center on three types of customer and marketing transformations: (1) growth and marketing, (2) marketing analytics and operations, and (3) customer experience and service. From strategy through transformation, we act as architects to identify and assess opportunities and design both the relevant strategies and the road maps to execute them, including helping to build and embed marketing capabilities and systems so that you can make informed choices and move forward with confidence.

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Meet our leaders

Patrycja Venulet

Patrycja Venulet

Director

Patrycja has over fifteen years of consulting experience. At Deloitte she coordinates and supervises marketing strategy and innovation projects and consumer research. Patrycja is an experienced coach ... More

Jan Kisielewski

Jan Kisielewski

Director

Jan has fourteen years of consulting experience. At Deloitte he is responsible for marketing strategy designing and launching innovation. Additionally, he specializes in identifying cultural trends an... More

Michał Olbrychowski

Michał Olbrychowski

Director

With over fifteen years of experience in communications consulting, public relations and media, he specializes in corporate and crisis communication. He supports clients in reputation management and i... More