Zbigniew Bakota

Director, Core Business Operations

Zbigniew Bakota

al. Jana Pawła II 22





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Zbigniew serves as a Director for Managed Services in the Core Business Operations service line of Deloitte Consulting CE. With 25 years of experience in sales and operations in financial services and IT, he built and managed various SSCs and BPOs and managed complex transformation programs.

Zbigniew started his career as a banker in 1996. In 2006 he joined business consulting firm as a performance improvement leader. In 2008-2020 he was managing business operations for the world's largest financial and TMT corporations. As a consultant, he worked in Europe, N. America and Asia, delivering complex transformation programs and building modern GBSs.
He studied in Poland and UK, receiving diplomas in business administration, English, social sciences and marketing. In 2014-2016 he sat at the Board of – an ITO/BPO and SSC business association. He loves travelling, sports and music. Active AFF jumper.